Industries

Insurance IT Services

Insurance runs on trust, access, and fast decisions. MSP Corp helps Canadian insurers, brokerages, MGAs, benefits providers, and claims teams protect policyholder data, keep people productive, modernize aging systems, and introduce AI without losing control.

Trusted by Insurance & financial organizations across Canada

Who We Help

Insurance IT services for every part of the market

Insurance businesses share sensitive data and uptime pressures, but their systems, teams, and regulatory responsibilities are not interchangeable. MSP Corp shapes support around the work you actually perform.

Insurers

Support underwriting, policy administration, claims, distribution, billing, and regulatory work with secure access, dependable infrastructure, tested recovery, and technology decisions that can stand up to internal scrutiny.
Brokerages and MGAs

Keep producers and service teams connected to carrier portals, customer information, email, documents, and business applications while managing remote access, growth, acquisitions, vendor relationships, and limited internal IT capacity.
Benefits and group plan providers

Protect member information and keep high-volume service, enrollment, claims, collaboration, and reporting workflows available across employees, partners, employers, and healthcare stakeholders.
Claims and insurance service teams

Give adjusters, examiners, administrators, and field staff reliable access to files and applications while controlling third-party access, mobile work, sensitive evidence, and time-critical handoffs.

Whether you have an established IT department or one person covering everything, you get practical recommendations that respect your operating model, existing vendors, risk tolerance, and pace of change.

Where insurance IT risk builds up

Insurance technology connects people who rarely sit in one place: employees, brokers, adjusters, carriers, vendors, members, and policyholders. Every handoff adds access, data, and continuity decisions that someone must own.

The challenge is rarely a lack of tools. Risk builds when permissions outlive their purpose, integrations become fragile, recovery is assumed rather than tested, or new technology arrives before the organization agrees how it should be governed.

Access that outlives its purpose

Former employees, vendors, shared accounts, broad groups, and privileges that are difficult to review
Core workflows held together manually

Duplicate entry, spreadsheets, email approvals, and aging integrations that create delay and errors
Recovery that has never been tested

Backups, vendor promises, and continuity plans that may not match real operational dependencies
AI reaching overshared information

Useful tools introduced before permissions, approved use, human review, and incident ownership are clear

The right plan ranks these risks by business impact. It assigns owners, tests recovery, and improves the environment in manageable steps instead of forcing one oversized transformation project.

An Insurance IT Partner That Fits Your Team

For more than 20 years, MSP Corp has helped Canadian organizations improve the technology behind daily work. Our teams support insurers, brokerages, and benefits organizations with managed and co-managed services, cybersecurity, Microsoft cloud expertise, and projects designed around real operating constraints.

You keep visibility and decision-making authority while gaining the capacity and specialist knowledge needed to move important work forward.

Security & Privacy | Protect policyholder information without slowing service

Good security makes risk easier to see and daily work safer to complete. MSP Corp helps insurance teams strengthen identities, devices, email, cloud services, backups, and response practices around the information and workflows that matter most.

Know what needs protection

Map sensitive information, critical services, identities, devices, cloud applications, third parties, and the access paths connecting them.
Set controls people can follow

Strengthen MFA, privileged access, email, endpoints, patching, backups, vendor access, and secure ways to exchange information.
Prepare for the difficult day

Define escalation, containment, communication, evidence preservation, recovery, and decision-making before an incident puts the plan under pressure.
Show how risk is managed

Maintain understandable documentation, testing records, ownership, reporting, and remediation plans for leaders, auditors, partners, and regulators.

Regulatory readiness without overpromising

Different rules apply to different parts of Canada’s insurance market. Federally regulated insurers may work against OSFI B-13 technology and cyber expectations and B-10 third-party guidance. Brokerages and intermediaries can look to CISRO’s cybersecurity practices. Privacy obligations can involve PIPEDA or provincial legislation.

MSP Corp supports the technology side of readiness: assessing controls, assigning ownership, improving safeguards, documenting processes, testing recovery, and producing evidence. Your legal, privacy, compliance, and risk advisers remain responsible for interpreting the requirements that apply to your organization.

Operational Resilience | Prepare for disruption and third-party failure

Insurance operations depend on technology providers, cloud services, core platforms, carrier connections, and specialized vendors. Resilience means knowing which services are critical, how access is controlled, how incidents are escalated, and how work continues when a dependency fails.

Incident Response Planning

Define who makes decisions, preserves evidence, contacts stakeholders, and restores service when an incident affects policyholder information or essential systems.

Backup & Recovery Testing

Protect critical information, test restoration procedures, and confirm recovery objectives before an outage, deletion, or ransomware event puts them under pressure.

Third-Party Access Management

Control how vendors, adjusters, partners, and support providers reach systems and data, with clear ownership, limited privileges, monitoring, and timely offboarding.

Continuity & Exit Planning

Prepare practical fallback and transition plans for cloud platforms, core vendors, and other providers that support important insurance operations.

IT Services

Insurance IT services organized around business outcomes

Choose the support that fits the outcome you need: protect policyholder information, keep employees and systems available, modernize insurance workflows, or prepare data and people for responsible AI use.

24/7 Threat Detection & Response

Monitor, investigate, and contain credible threats before one compromised account or device disrupts insurance operations.

Identity & Access Security

Strengthen MFA, conditional access, privileges, and account lifecycle controls across policy, claims, email, and cloud systems.

Email & Fraud Protection

Reduce phishing, impersonation, malicious links, invoice fraud, and business email compromise without obstructing trusted communication.

Penetration Testing

Find exploitable weaknesses across networks, applications, and access paths before an attacker turns them into operational risk.

Backup & Recovery

Protect important data with monitored backups, tested restoration procedures, clear ownership, and realistic recovery targets.

Endpoint Protection

Protect employee devices with managed security controls, monitoring, patching, threat prevention, and coordinated response.

Security Awareness Training

Help employees recognize phishing, social engineering, unsafe requests, and the correct way to report suspicious activity.

Cybersecurity Services

Need broader protection? Explore MSP Corp’s complete cybersecurity offering across people, identities, devices, networks, cloud services, and data.

Insurance IT Support

Resolve device, Microsoft 365, access, and everyday technology issues before they delay policyholder service or important deadlines.

Managed Infrastructure

Keep servers, cloud resources, devices, and core dependencies monitored, patched, documented, and supported throughout their lifecycle.

Network Services

Maintain secure, reliable connectivity across offices, remote employees, cloud platforms, carrier services, and business applications.

Microsoft 365 for Insurance

Improve collaboration, permissions, lifecycle practices, support, and security across Outlook, Teams, SharePoint, OneDrive, and Microsoft tools.

Co-Managed IT

Add service capacity, escalation support, project delivery, or specialist expertise while your internal IT team retains control.

Hosting Services

Host suitable applications and workloads on infrastructure designed around availability, performance, support, security, and recovery requirements.

IT Procurement

Coordinate hardware, software, licensing, renewals, standards, and vendor decisions with clearer ownership and less avoidable waste.

Managed IT Services

Need broader operational support? Explore MSP Corp’s complete managed IT offering for users, infrastructure, vendors, lifecycle planning, and service continuity.

Data Governance

Clarify information ownership, permissions, sharing, retention, and lifecycle practices across Microsoft 365 and cloud applications.

Compliance Readiness

Turn technology practices into clearer controls, documentation, testing records, remediation plans, and evidence for responsible stakeholders.

IT Strategy & Roadmaps

Prioritize security, cloud, lifecycle, integration, and AI work against business impact, dependencies, budget, and risk tolerance.

Azure Modernization

Plan Azure identity, connectivity, security, cost, integration, backup, migration, and ongoing operational ownership together.

Modern Workplace

Build secure, consistent ways for insurance employees to communicate, collaborate, find information, and work from different locations.

Insurance Workflow Automation

Reduce repeatable routing, rekeying, spreadsheets, and follow-ups while preserving approvals, accountability, and essential human review.

Core System Integration

Connect policy, claims, document, reporting, collaboration, and service tools to reduce handoff errors and duplicate work.

Cloud & Modernization Services

Need a broader modernization plan? Explore cloud strategy, migration, management, applications, data, collaboration, and transformation services from MSP Corp.

Microsoft 365 Copilot

Prepare licensing, permissions, information, security controls, use cases, and rollout plans before enabling Copilot broadly.

AI Readiness

Assess business cases, information exposure, technical dependencies, risk, ownership, and measurable value before committing to deployment.

AI-Ready Identity & Access

Review identities, groups, privileges, and access before AI makes authorized but overshared information easier to discover.

AI Data Governance

Set practical boundaries for sensitive information, approved tools, retention, sharing, employee use, and human review.

Knowledge Enablement

Organize Microsoft 365 information so employees and approved AI tools can find dependable, current, well-owned knowledge.

AI Adoption & Change Management

Provide role-based guidance, training, approved workflows, human-review expectations, and a clear path for reporting concerns.

AI Consulting

Choose worthwhile use cases, define a realistic roadmap, and connect AI decisions to insurance priorities and constraints.

Managed AI Services

Need support beyond rollout? Explore managed AI services spanning readiness, governance, deployment, adoption, monitoring, and continuous improvement.

Start With an Insurance IT Risk Review

Start with a focused conversation about the environment you have today and the outcome you need. An MSP Corp insurance IT risk review can help you: Identify the systems, access paths, vendors, and information most important to policyholder service. Separate immediate exposure from longer-term modernization work. Clarify which responsibilities belong with your team, MSP Corp, and other providers. Leave with practical next steps rather than an oversized technology shopping list.

The review stays focused. The goal is shared clarity on priorities, dependencies, ownership, and the safest sequence for action. You decide whether, when, and how to proceed.

Case Studies

See how Canadian insurance organizations modernize securely

The strongest technology improvements often look ordinary from the outside: fewer interruptions, cleaner access, faster collaboration, and less uncertainty during a change. These examples show how MSP Corp has helped insurance organizations modernize important systems while protecting continuity and giving internal teams room to keep serving members, brokers, and policyholders.

Waypoint Insurance

Waypoint Insurance, one of British Columbia’s largest insurance brokerage company, wanted to migrate from outdated and costly IT infrastructure to...

Pacific Blue Cross

Pacific Blue Cross partnered with MSP Corp to migrate their on-premises email server to Exchange Online, boosting employee collaboration and...

Talk Through Your Insurance IT Priorities

Every insurance environment has its own mix of core platforms, Microsoft services, integrations, vendors, security controls, and internal capability. A useful first conversation should make that complexity clearer, not produce a generic sales pitch.

Bring the issues already on your list: recurring support problems, a cloud project, a security concern, an upcoming review, an aging system, or uncertainty about AI. MSP Corp will help frame the risk, identify dependencies, and outline a sensible next step without interrupting policyholder service or everyday operations.

Canadian-owned & operated

Microsoft Partner

Regions

MSP Corp Head Office
8270 Mayrand, Montreal, QC H4P 2C5

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