A practical comparison of ten managed IT companies with Surrey offices or meaningful service coverage into the city. Explore each provider’s services, local presence, pricing signals, verified profiles, and evidence-backed ranking factors without opening a dozen tabs.
How the ranking works
Every provider was reviewed against the same 100-point framework. The model looks beyond a company’s own claims by combining local entity accuracy, review evidence, service depth, customer-experience signals, website trust, external authority, social legitimacy, and commercial clarity. A score is only supported when a relevant source was found.
Ratings, review totals, hours, prices, and addresses can change. Follow the linked company profile for the most recent information before making a purchasing decision.
Best overall
MSP Corp
Richmond delivery base; dedicated Surrey service page
MSP Corp is the strongest all-around choice for Surrey organizations that want local service backed by national depth. The Richmond office supports the Lower Mainland, while the company’s dedicated Surrey service page makes the local delivery model easy to understand. Its offer brings managed IT, Guardian Shield managed detection and response, cloud and data services, Microsoft 365, and secure Copilot adoption together under one accountable partner. MSP Corp reports 525+ technology specialists across Canada, more than 100 Microsoft-certified professionals, all six Microsoft Solutions Partner designations, and ten Microsoft specializations. That combination is especially well suited to established SMBs and mid-market organizations with 50 to 500 employees, hybrid teams, regulatory obligations, or a lean internal IT function.
Evidence-backed scorecard
How MSP Corp performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence96%
A1Google Business Profile completeness and control 5/5
Google Business Profile, Google Maps, company website
MSP Corp pairs a verified Richmond delivery office with a dedicated Surrey managed IT page, creating a clear Lower Mainland service path. The evidence meets the model’s strongest milestone.
A2NAP consistency across authoritative sources 4/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
MSP Corp pairs a verified Richmond delivery office with a dedicated Surrey managed IT page, creating a clear Lower Mainland service path. The evidence is strong and well corroborated.
A3Local service area and location clarity 5/5
Website, Google profile, service-area pages, contact page, footer, maps
MSP Corp pairs a verified Richmond delivery office with a dedicated Surrey managed IT page, creating a clear Lower Mainland service path. The evidence meets the model’s strongest milestone.
A4Hours, availability, and emergency-status accuracy 5/5
Google profile, website, social profiles, directories
MSP Corp pairs a verified Richmond delivery office with a dedicated Surrey managed IT page, creating a clear Lower Mainland service path. The evidence meets the model’s strongest milestone.
A5Local search discoverability for category and city 5/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
MSP Corp pairs a verified Richmond delivery office with a dedicated Surrey managed IT page, creating a clear Lower Mainland service path. The evidence meets the model’s strongest milestone.
Review strength90%
B3Review recency and cadence 4/5
Google and other major review platforms
Owned case studies and client testimonials provide specific evidence of service delivery, technology outcomes, and long-term relationships. The evidence is strong and well corroborated.
B4Review platform diversity 4/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
Owned case studies and client testimonials provide specific evidence of service delivery, technology outcomes, and long-term relationships. The evidence is strong and well corroborated.
B5Review sentiment depth and specificity 5/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
Owned case studies and client testimonials provide specific evidence of service delivery, technology outcomes, and long-term relationships. The evidence meets the model’s strongest milestone.
B6Negative review rate and severity 5/5
Google and other review platforms; use last 24 months where feasible
Owned case studies and client testimonials provide specific evidence of service delivery, technology outcomes, and long-term relationships. The evidence meets the model’s strongest milestone.
Review trust100%
C1Review authenticity risk 5/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Client proof is attributable and supported by detailed project narratives across MSP Corp’s site and external company profiles. The evidence meets the model’s strongest milestone.
C2Owner response quality and timeliness 5/5
Google, Yelp, BBB, Trustpilot, industry platforms
Client proof is attributable and supported by detailed project narratives across MSP Corp’s site and external company profiles. The evidence meets the model’s strongest milestone.
C3Public complaint resolution evidence 5/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Client proof is attributable and supported by detailed project narratives across MSP Corp’s site and external company profiles. The evidence meets the model’s strongest milestone.
C4Review collection compliance and fairness 5/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Client proof is attributable and supported by detailed project narratives across MSP Corp’s site and external company profiles. The evidence meets the model’s strongest milestone.
C5Profile ownership, duplicate control, and identity integrity 5/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Client proof is attributable and supported by detailed project narratives across MSP Corp’s site and external company profiles. The evidence meets the model’s strongest milestone.
Reputation assurance100%
D1BBB and consumer complaint profile 5/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
The operating identity, office details, national organization, and continuity of service are corroborated across official and independent company pages. The evidence meets the model’s strongest milestone.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
The operating identity, office details, national organization, and continuity of service are corroborated across official and independent company pages. The evidence meets the model’s strongest milestone.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
The operating identity, office details, national organization, and continuity of service are corroborated across official and independent company pages. The evidence meets the model’s strongest milestone.
D4Safety, workmanship, or service-quality incident signals 5/5
Reviews, complaint records, regulator notices, news, social posts, project images
The operating identity, office details, national organization, and continuity of service are corroborated across official and independent company pages. The evidence meets the model’s strongest milestone.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
The operating identity, office details, national organization, and continuity of service are corroborated across official and independent company pages. The evidence meets the model’s strongest milestone.
Service expertise100%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
The service architecture is unusually complete: managed IT, Guardian Shield MDR, Microsoft cloud, data, Copilot, AI governance, and professional services. The evidence meets the model’s strongest milestone.
E2Specialization and category fit 5/5
Website, directories, portfolio, content, reviews mentioning service type
The service architecture is unusually complete: managed IT, Guardian Shield MDR, Microsoft cloud, data, Copilot, AI governance, and professional services. The evidence meets the model’s strongest milestone.
E3Credentials, certifications, and affiliations 5/5
Licensing boards, professional associations, certification issuers, company website, directories
The service architecture is unusually complete: managed IT, Guardian Shield MDR, Microsoft cloud, data, Copilot, AI governance, and professional services. The evidence meets the model’s strongest milestone.
E4Portfolio, case studies, and project proof 5/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
The service architecture is unusually complete: managed IT, Guardian Shield MDR, Microsoft cloud, data, Copilot, AI governance, and professional services. The evidence meets the model’s strongest milestone.
E5Staff/team expertise visibility 5/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
The service architecture is unusually complete: managed IT, Guardian Shield MDR, Microsoft cloud, data, Copilot, AI governance, and professional services. The evidence meets the model’s strongest milestone.
E6Outcome evidence and results quality 5/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
The service architecture is unusually complete: managed IT, Guardian Shield MDR, Microsoft cloud, data, Copilot, AI governance, and professional services. The evidence meets the model’s strongest milestone.
Customer experience93%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
MSP Corp provides multiple contact paths, local office access, 24/7 monitoring and response positioning, and a consultative onboarding path. The evidence meets the model’s strongest milestone.
F2Response speed indicators 5/5
Website, Google profile, reviews, chat/booking tools, social response badges
MSP Corp provides multiple contact paths, local office access, 24/7 monitoring and response positioning, and a consultative onboarding path. The evidence meets the model’s strongest milestone.
F3Quote, intake, and booking process clarity 5/5
Website forms, booking pages, service process pages, Google booking links, directories
MSP Corp provides multiple contact paths, local office access, 24/7 monitoring and response positioning, and a consultative onboarding path. The evidence meets the model’s strongest milestone.
F4Pricing and value information before contact 3/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
MSP Corp provides multiple contact paths, local office access, 24/7 monitoring and response positioning, and a consultative onboarding path. A relevant, verifiable buying signal is available.
F5Policies, guarantees, warranties, and aftercare 5/5
Website terms, warranty pages, FAQs, review responses, contracts if public
MSP Corp provides multiple contact paths, local office access, 24/7 monitoring and response positioning, and a consultative onboarding path. The evidence meets the model’s strongest milestone.
F6Communication and professionalism in reviews 5/5
Review text across major platforms; sample at least 20 reviews or all if fewer
MSP Corp provides multiple contact paths, local office access, 24/7 monitoring and response positioning, and a consultative onboarding path. The evidence meets the model’s strongest milestone.
Website trust100%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
The current HTTPS website has maintained service, industry, location, case-study, privacy, and thought-leadership content. The evidence meets the model’s strongest milestone.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
The current HTTPS website has maintained service, industry, location, case-study, privacy, and thought-leadership content. The evidence meets the model’s strongest milestone.
G3Structured data and search-readiness 5/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
The current HTTPS website has maintained service, industry, location, case-study, privacy, and thought-leadership content. The evidence meets the model’s strongest milestone.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
The current HTTPS website has maintained service, industry, location, case-study, privacy, and thought-leadership content. The evidence meets the model’s strongest milestone.
Authority100%
H1Industry-specific directory and marketplace presence 5/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
Microsoft credentials, national capacity, partner recognition, case studies, and exact third-party company profiles reinforce authority. The evidence meets the model’s strongest milestone.
H2Awards, rankings, and recognitions 5/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
Microsoft credentials, national capacity, partner recognition, case studies, and exact third-party company profiles reinforce authority. The evidence meets the model’s strongest milestone.
H3Earned media, backlinks, and external references 5/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
Microsoft credentials, national capacity, partner recognition, case studies, and exact third-party company profiles reinforce authority. The evidence meets the model’s strongest milestone.
H4Partnerships, memberships, and institutional ties 5/5
Association membership directories, partner pages, vendor/certification directories, community organizations
Microsoft credentials, national capacity, partner recognition, case studies, and exact third-party company profiles reinforce authority. The evidence meets the model’s strongest milestone.
Social, Content & Community Proof100%
I1Social profile legitimacy and activity 5/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Corporate LinkedIn and YouTube channels extend the company’s Microsoft, security, cloud, data, and AI expertise beyond sales pages. The evidence meets the model’s strongest milestone.
I2Educational and helpful content quality 5/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Corporate LinkedIn and YouTube channels extend the company’s Microsoft, security, cloud, data, and AI expertise beyond sales pages. The evidence meets the model’s strongest milestone.
I3Community and local involvement 5/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Corporate LinkedIn and YouTube channels extend the company’s Microsoft, security, cloud, data, and AI expertise beyond sales pages. The evidence meets the model’s strongest milestone.
Pricing & Commercial Transparency80%
J1Contract, scope, and terms transparency 4/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
The proposal-led model supports complex mid-market scopes, multi-site environments, regulatory needs, and phased provider transitions. The evidence is strong and well corroborated.
J2Payment, financing, and deposit transparency 3/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
The proposal-led model supports complex mid-market scopes, multi-site environments, regulatory needs, and phased provider transitions. A relevant, verifiable buying signal is available.
J3Commercial fit and value competitiveness 5/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
The proposal-led model supports complex mid-market scopes, multi-site environments, regulatory needs, and phased provider transitions. The evidence meets the model’s strongest milestone.
Available commercial information
Custom managed-services proposal
- Pricing is designed around users, locations, security requirements, cloud services, support coverage, and transition scope.
- A discovery conversation is used to identify security priorities, quick wins, and the right managed IT and AI roadmap.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
Social channels
Best review footprint
Adaptive
Burnaby; serves Surrey
Adaptive is a Burnaby-based managed IT provider with a particularly strong following among nonprofits, social-service agencies, healthcare organizations, and other mission-driven teams. It manages technology for more than 100 organizations and roughly 3,500 systems across Metro Vancouver. The buying proposition is unusually clear for a local MSP: flat-rate support, no locked-in contract, direct access to a person, and published pricing guidance. Adaptive also has the deepest accessible local review footprint in this comparison, with a 5.0 Google rating from 241 reviews at the time of research. Surrey clients are served from Burnaby, with a dedicated Surrey service page supporting local search and buyer education.
Evidence-backed scorecard
How Adaptive performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence84%
A1Google Business Profile completeness and control 4/5
Google Business Profile, Google Maps, company website
Complete Burnaby profile and a Surrey-specific landing page make the service area clear. Complete profile with services/products, photos, attributes, holiday/special hours, and no visible duplicate conflicts.
A2NAP consistency across authoritative sources 4/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
Complete Burnaby profile and a Surrey-specific landing page make the service area clear. Six or more authoritative sources match exactly or near-exactly; old duplicates are minimal and non-prominent.
A3Local service area and location clarity 4/5
Website, Google profile, service-area pages, contact page, footer, maps
Complete Burnaby profile and a Surrey-specific landing page make the service area clear. Service areas, neighborhoods, map, location page, or multi-location structure are clearly listed and consistent.
A4Hours, availability, and emergency-status accuracy 4/5
Google profile, website, social profiles, directories
Complete Burnaby profile and a Surrey-specific landing page make the service area clear. Hours include after-hours, emergency, seasonal, or holiday guidance where relevant; no current conflicts found.
A5Local search discoverability for category and city 5/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
Complete Burnaby profile and a Surrey-specific landing page make the service area clear. Business is consistently visible in local pack/top competitor set across core, niche, and branded local queries.
Review strength100%
B1Google review rating 5/5
Google Business Profile review score and count
High-volume Google signal and detailed, outcome-oriented Clutch reviews. Average rating 4.70 to 5.00 with at least 20 reviews or at least the local competitor median review count, whichever is lower.
B2Google review volume versus local competitor median 5/5
Google Business Profile and top 10 local competitors for the same service + city query
High-volume Google signal and detailed, outcome-oriented Clutch reviews. Review count is at least 200% of the local competitor median or in the top quartile of the local competitor set, and at least 30 reviews.
B3Review recency and cadence 5/5
Google and other major review platforms
High-volume Google signal and detailed, outcome-oriented Clutch reviews. Reviews appear weekly or consistently throughout the last 90 days, with a natural cadence and no unexplained burst pattern.
B4Review platform diversity 5/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
High-volume Google signal and detailed, outcome-oriented Clutch reviews. Balanced review profile across Google, at least one trusted industry platform, and at least two additional sources; no platform outlier exceeds one full star without clear explanation.
B5Review sentiment depth and specificity 5/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
High-volume Google signal and detailed, outcome-oriented Clutch reviews. Highly specific narratives repeatedly mention staff names, project details, results, repeat business, referrals, before/after outcomes, or measurable improvements.
B6Negative review rate and severity 5/5
Google and other review platforms; use last 24 months where feasible
High-volume Google signal and detailed, outcome-oriented Clutch reviews. Below 3% of visible reviews are 1-2 stars, no severe unresolved issues are found, and negatives are rare, specific, and addressed.
Review trust88%
C1Review authenticity risk 5/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Specific client narratives and multi-platform corroboration reduce authenticity risk. Strong authenticity indicators: verified-review labels or interviews where available, natural distribution, detailed project evidence, no suspicious bursts, and no undisclosed incentive signals.
C2Owner response quality and timeliness 4/5
Google, Yelp, BBB, Trustpilot, industry platforms
Specific client narratives and multi-platform corroboration reduce authenticity risk. Responds to both positive and negative reviews with personalized language, usually within 7 days where date-visible.
C3Public complaint resolution evidence 4/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Specific client narratives and multi-platform corroboration reduce authenticity risk. All material recent complaints are answered/resolved or have credible documented resolution attempts.
C4Review collection compliance and fairness 4/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Specific client narratives and multi-platform corroboration reduce authenticity risk. Review request language is neutral, transparent, and does not condition incentives on sentiment.
C5Profile ownership, duplicate control, and identity integrity 5/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Specific client narratives and multi-platform corroboration reduce authenticity risk. All major profiles are claimed, accurate, monitored, and cross-linked to the official website with consistent logo, NAP, category, and service area.
Reputation assurance100%
D1BBB and consumer complaint profile 5/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
BBB and long operating history support stability. BBB A/A+ plus accreditation where applicable, or equivalent clean consumer-record evidence, with no material unresolved complaints in 24 months.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
BBB and long operating history support stability. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
BBB and long operating history support stability. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 5/5
Reviews, complaint records, regulator notices, news, social posts, project images
BBB and long operating history support stability. No issues found plus visible safety protocols, quality controls, warranties, certifications, or inspection standards relevant to the service.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
BBB and long operating history support stability. Active 7+ years or strong verifiable continuity through corporate records, archive/history, long-term reviews, and consistent identity.
Service expertise90%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
Focused managed IT and cybersecurity offer with clear audience fit. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 5/5
Website, directories, portfolio, content, reviews mentioning service type
Focused managed IT and cybersecurity offer with clear audience fit. Company appears category-leading for the exact local search intent with niche pages, relevant reviews, portfolio proof, and differentiators.
E3Credentials, certifications, and affiliations 4/5
Licensing boards, professional associations, certification issuers, company website, directories
Focused managed IT and cybersecurity offer with clear audience fit. Multiple relevant current credentials are verifiable and applicable to the specific service.
E4Portfolio, case studies, and project proof 4/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
Focused managed IT and cybersecurity offer with clear audience fit. Detailed portfolio includes scope, photos/screenshots, outcomes, dates, or client context.
E5Staff/team expertise visibility 4/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
Focused managed IT and cybersecurity offer with clear audience fit. Bios include relevant experience, credentials, responsibilities, or named specialists.
E6Outcome evidence and results quality 5/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
Focused managed IT and cybersecurity offer with clear audience fit. Outcomes are independently verified or strongly supported by detailed testimonials, case studies, measurable results, and external validation.
Customer experience97%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
Published response and pricing signals materially lower pre-contact friction. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 5/5
Website, Google profile, reviews, chat/booking tools, social response badges
Published response and pricing signals materially lower pre-contact friction. Online booking/automated confirmation/SLA is visible and recent reviews across platforms consistently confirm fast response.
F3Quote, intake, and booking process clarity 5/5
Website forms, booking pages, service process pages, Google booking links, directories
Published response and pricing signals materially lower pre-contact friction. Self-service booking or structured estimate intake is available with confirmation, timeline, cancellation/rescheduling expectations, and post-request workflow.
F4Pricing and value information before contact 5/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
Published response and pricing signals materially lower pre-contact friction. Detailed pricing/ranges/packages plus fees, exclusions, warranty/value explanation, update date, and buyer-fit guidance are visible.
F5Policies, guarantees, warranties, and aftercare 4/5
Website terms, warranty pages, FAQs, review responses, contracts if public
Published response and pricing signals materially lower pre-contact friction. Policy pages explain scope, duration, exclusions, customer responsibilities, and how to request support.
F6Communication and professionalism in reviews 5/5
Review text across major platforms; sample at least 20 reviews or all if fewer
Published response and pricing signals materially lower pre-contact friction. Exceptional communication and professionalism are repeated across platforms, with staff names, proactive updates, and problem-solving examples.
Website trust95%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
Maintained HTTPS site with strong local landing-page coverage. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
Maintained HTTPS site with strong local landing-page coverage. Active maintenance within 90 days across service information, photos/projects, policies, offers, or educational content.
G3Structured data and search-readiness 4/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
Maintained HTTPS site with strong local landing-page coverage. Valid LocalBusiness plus service, breadcrumb, FAQ, review/testimonial markup where allowed and no obvious spam.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
Maintained HTTPS site with strong local landing-page coverage. Comprehensive privacy, consent, accessibility statement, security/contact process, anti-spam compliance language, and clear data-use disclosures are visible and current.
Authority90%
H1Industry-specific directory and marketplace presence 5/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
BBB and Clutch supply credible third-party validation. Category-leading presence on top industry platforms with strong reviews, portfolio/case evidence, verification labels, awards, or buyer-useful filters.
H2Awards, rankings, and recognitions 4/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
BBB and Clutch supply credible third-party validation. Recent reputable awards/rankings within 24 months with visible criteria or independent publisher.
H3Earned media, backlinks, and external references 4/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
BBB and Clutch supply credible third-party validation. Reputable local/industry media, partner, association, or vendor references support legitimacy and expertise.
H4Partnerships, memberships, and institutional ties 5/5
Association membership directories, partner pages, vendor/certification directories, community organizations
BBB and Clutch supply credible third-party validation. Leadership roles, verified partner status, institutional/community ties, or recognized expert participation are visible and current.
Social, Content & Community Proof87%
I1Social profile legitimacy and activity 4/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Verified corporate profiles support legitimacy and educational distribution. Profiles show recent local work, team, customer education, reviews, projects, or community content.
I2Educational and helpful content quality 5/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Verified corporate profiles support legitimacy and educational distribution. Best-in-market educational library with expert authorship/review, dates, local specificity, original examples/data, and clear buyer decision support.
I3Community and local involvement 4/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Verified corporate profiles support legitimacy and educational distribution. Recurring community participation is visible across company and third-party sources.
Pricing & Commercial Transparency87%
J1Contract, scope, and terms transparency 5/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
No-lock-in and pricing bands are unusually transparent for the category. Comprehensive contract/terms transparency covers scope, exclusions, timelines, change orders, cancellation/refund, deposits, dispute process, and consumer-rights considerations.
J2Payment, financing, and deposit transparency 3/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
No-lock-in and pricing bands are unusually transparent for the category. Deposit/payment expectations or accepted methods are stated.
J3Commercial fit and value competitiveness 5/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
No-lock-in and pricing bands are unusually transparent for the category. Excellent value for its segment: outcome proof, guarantees, transparent pricing, strong review support, and clear fit for buyer priorities.
Available commercial information
Approximately $150–$200 per user, per month
- Flat-rate, unlimited managed IT positioning with no locked-in contract.
- Clutch lists project rates of $150–$199 per hour and a $5,000+ minimum project size.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
Best response commitment
GAM Tech
Vancouver; serves Surrey
GAM Tech pairs a small-business-friendly service model with operating proof that is usually associated with larger providers. The company offers managed IT, cybersecurity, cloud services, Microsoft 365 support, hardware-as-a-service, and co-managed IT from eight Canadian offices, including Vancouver. Every plan is positioned around 24/7/365 support, a five-minute human-response commitment, and a named Client Success Manager. GAM Tech is SOC 2 certified, a Certified B Corporation, Great Place to Work certified, and ranked #97 globally on the 2026 MSP 501. Its published Silver plan gives buyers a useful starting point before a sales conversation. Surrey is covered from the Vancouver office rather than a Surrey storefront.
Evidence-backed scorecard
How GAM Tech performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence76%
A1Google Business Profile completeness and control 3/5
Google Business Profile, Google Maps, company website
Vancouver contact details are clear; Surrey is a served market rather than a listed office. Claimed or clearly managed profile with correct NAP, primary category, hours, website, and service area/location.
A2NAP consistency across authoritative sources 4/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
Vancouver contact details are clear; Surrey is a served market rather than a listed office. Six or more authoritative sources match exactly or near-exactly; old duplicates are minimal and non-prominent.
A3Local service area and location clarity 4/5
Website, Google profile, service-area pages, contact page, footer, maps
Vancouver contact details are clear; Surrey is a served market rather than a listed office. Service areas, neighborhoods, map, location page, or multi-location structure are clearly listed and consistent.
A4Hours, availability, and emergency-status accuracy 4/5
Google profile, website, social profiles, directories
Vancouver contact details are clear; Surrey is a served market rather than a listed office. Hours include after-hours, emergency, seasonal, or holiday guidance where relevant; no current conflicts found.
A5Local search discoverability for category and city 4/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
Vancouver contact details are clear; Surrey is a served market rather than a listed office. Business appears in top 10 map/organic results for several core service + city terms.
Review strength90%
B1Google review rating 4/5
Google Business Profile review score and count
Strong Clutch sentiment plus a company-wide 100+ five-star claim; local GBP totals were not isolated. Average rating 4.30 to 4.69, or 4.70+ with fewer than 10 reviews.
B2Google review volume versus local competitor median 4/5
Google Business Profile and top 10 local competitors for the same service + city query
Strong Clutch sentiment plus a company-wide 100+ five-star claim; local GBP totals were not isolated. Review count is 100% to 199% of the local competitor median.
B3Review recency and cadence 4/5
Google and other major review platforms
Strong Clutch sentiment plus a company-wide 100+ five-star claim; local GBP totals were not isolated. Reviews appear at least monthly on one or more platforms with no obvious suspicious spike.
B4Review platform diversity 5/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
Strong Clutch sentiment plus a company-wide 100+ five-star claim; local GBP totals were not isolated. Balanced review profile across Google, at least one trusted industry platform, and at least two additional sources; no platform outlier exceeds one full star without clear explanation.
B5Review sentiment depth and specificity 5/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
Strong Clutch sentiment plus a company-wide 100+ five-star claim; local GBP totals were not isolated. Highly specific narratives repeatedly mention staff names, project details, results, repeat business, referrals, before/after outcomes, or measurable improvements.
B6Negative review rate and severity 5/5
Google and other review platforms; use last 24 months where feasible
Strong Clutch sentiment plus a company-wide 100+ five-star claim; local GBP totals were not isolated. Below 3% of visible reviews are 1-2 stars, no severe unresolved issues are found, and negatives are rare, specific, and addressed.
Review trust88%
C1Review authenticity risk 5/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Reviews are specific, though the local review entity requires manual reconciliation. Strong authenticity indicators: verified-review labels or interviews where available, natural distribution, detailed project evidence, no suspicious bursts, and no undisclosed incentive signals.
C2Owner response quality and timeliness 4/5
Google, Yelp, BBB, Trustpilot, industry platforms
Reviews are specific, though the local review entity requires manual reconciliation. Responds to both positive and negative reviews with personalized language, usually within 7 days where date-visible.
C3Public complaint resolution evidence 4/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Reviews are specific, though the local review entity requires manual reconciliation. All material recent complaints are answered/resolved or have credible documented resolution attempts.
C4Review collection compliance and fairness 5/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Reviews are specific, though the local review entity requires manual reconciliation. Documented compliant review collection process with clear disclosure rules, no gating, no undisclosed employee/incentivized reviews, and no platform alerts.
C5Profile ownership, duplicate control, and identity integrity 4/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Reviews are specific, though the local review entity requires manual reconciliation. Major duplicate/legacy profiles are resolved, marked closed, or de-emphasized; canonical profile set is clear.
Reputation assurance92%
D1BBB and consumer complaint profile 4/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
Certifications and operating history support legitimacy; no material adverse signal found. BBB A/A+ with recent response history and no material unresolved recent complaints.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
Certifications and operating history support legitimacy; no material adverse signal found. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
Certifications and operating history support legitimacy; no material adverse signal found. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 4/5
Reviews, complaint records, regulator notices, news, social posts, project images
Certifications and operating history support legitimacy; no material adverse signal found. No recurring safety or quality issue found across reviews, complaints, and public searches.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
Certifications and operating history support legitimacy; no material adverse signal found. Active 7+ years or strong verifiable continuity through corporate records, archive/history, long-term reviews, and consistent identity.
Service expertise97%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
Clear managed IT/cyber offer backed by scale metrics and credentials. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 5/5
Website, directories, portfolio, content, reviews mentioning service type
Clear managed IT/cyber offer backed by scale metrics and credentials. Company appears category-leading for the exact local search intent with niche pages, relevant reviews, portfolio proof, and differentiators.
E3Credentials, certifications, and affiliations 5/5
Licensing boards, professional associations, certification issuers, company website, directories
Clear managed IT/cyber offer backed by scale metrics and credentials. Required credentials plus specialty/advanced credentials are verifiable on issuing-body sites and clearly tied to named staff or the business.
E4Portfolio, case studies, and project proof 4/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
Clear managed IT/cyber offer backed by scale metrics and credentials. Detailed portfolio includes scope, photos/screenshots, outcomes, dates, or client context.
E5Staff/team expertise visibility 5/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
Clear managed IT/cyber offer backed by scale metrics and credentials. Named experts have verifiable credentials, strong experience, author profiles or thought leadership, and clear accountability/contact paths.
E6Outcome evidence and results quality 5/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
Clear managed IT/cyber offer backed by scale metrics and credentials. Outcomes are independently verified or strongly supported by detailed testimonials, case studies, measurable results, and external validation.
Customer experience100%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
Five-minute response and 24/7/365 signals are category-leading. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 5/5
Website, Google profile, reviews, chat/booking tools, social response badges
Five-minute response and 24/7/365 signals are category-leading. Online booking/automated confirmation/SLA is visible and recent reviews across platforms consistently confirm fast response.
F3Quote, intake, and booking process clarity 5/5
Website forms, booking pages, service process pages, Google booking links, directories
Five-minute response and 24/7/365 signals are category-leading. Self-service booking or structured estimate intake is available with confirmation, timeline, cancellation/rescheduling expectations, and post-request workflow.
F4Pricing and value information before contact 5/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
Five-minute response and 24/7/365 signals are category-leading. Detailed pricing/ranges/packages plus fees, exclusions, warranty/value explanation, update date, and buyer-fit guidance are visible.
F5Policies, guarantees, warranties, and aftercare 5/5
Website terms, warranty pages, FAQs, review responses, contracts if public
Five-minute response and 24/7/365 signals are category-leading. Robust guarantee/warranty/aftercare plus dispute/refund process, escalation path, consumer-rights alignment, and evidence of honoring policies.
F6Communication and professionalism in reviews 5/5
Review text across major platforms; sample at least 20 reviews or all if fewer
Five-minute response and 24/7/365 signals are category-leading. Exceptional communication and professionalism are repeated across platforms, with staff names, proactive updates, and problem-solving examples.
Website trust100%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
Modern, maintained HTTPS site with detailed service content. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
Modern, maintained HTTPS site with detailed service content. Active maintenance within 90 days across service information, photos/projects, policies, offers, or educational content.
G3Structured data and search-readiness 5/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
Modern, maintained HTTPS site with detailed service content. Robust validated schema architecture matches Google profile, directory data, service pages, locations, and reviews where permitted, with no spam or policy conflicts.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
Modern, maintained HTTPS site with detailed service content. Comprehensive privacy, consent, accessibility statement, security/contact process, anti-spam compliance language, and clear data-use disclosures are visible and current.
Authority100%
H1Industry-specific directory and marketplace presence 5/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
SOC 2, B Corp and MSP 501 create strong independent proof. Category-leading presence on top industry platforms with strong reviews, portfolio/case evidence, verification labels, awards, or buyer-useful filters.
H2Awards, rankings, and recognitions 5/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
SOC 2, B Corp and MSP 501 create strong independent proof. Multiple recent independent awards/rankings from credible organizations with transparent criteria and relevance to the exact service/category.
H3Earned media, backlinks, and external references 5/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
SOC 2, B Corp and MSP 501 create strong independent proof. Sustained reputable coverage/references from high-trust local, industry, institutional, or partner sources with no link-spam footprint.
H4Partnerships, memberships, and institutional ties 5/5
Association membership directories, partner pages, vendor/certification directories, community organizations
SOC 2, B Corp and MSP 501 create strong independent proof. Leadership roles, verified partner status, institutional/community ties, or recognized expert participation are visible and current.
Social, Content & Community Proof93%
I1Social profile legitimacy and activity 5/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Broad corporate social footprint across five major channels. Authentic active social presence with engagement, local proof, service examples, staff/community visibility, and no spam or bought-engagement signs.
I2Educational and helpful content quality 5/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Broad corporate social footprint across five major channels. Best-in-market educational library with expert authorship/review, dates, local specificity, original examples/data, and clear buyer decision support.
I3Community and local involvement 4/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Broad corporate social footprint across five major channels. Recurring community participation is visible across company and third-party sources.
Pricing & Commercial Transparency93%
J1Contract, scope, and terms transparency 5/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
Published entry pricing materially improves commercial transparency. Comprehensive contract/terms transparency covers scope, exclusions, timelines, change orders, cancellation/refund, deposits, dispute process, and consumer-rights considerations.
J2Payment, financing, and deposit transparency 4/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
Published entry pricing materially improves commercial transparency. Payment schedule, deposit rationale, financing options, or fee rules are explained.
J3Commercial fit and value competitiveness 5/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
Published entry pricing materially improves commercial transparency. Excellent value for its segment: outcome proof, guarantees, transparent pricing, strong review support, and clear fit for buyer priorities.
Available commercial information
Silver plan from $110 per managed device, per month
- Published minimum monthly commitment: $1,000.
- Gold and Platinum tiers add broader security and service coverage; final scope depends on managed devices and requirements.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
Best scaled Surrey office
F12.net
Surrey office
F12.net is the most visibly established scaled provider with an operating address in Surrey. The company serves larger SMBs and mid-market organizations through managed IT, managed cybersecurity, cloud, connectivity, service desk, and strategic IT services. Its national operating platform and cyber-heavy service mix make it a practical fit for multi-site organizations that want standardized processes across offices. The Surrey profile carried a 4.7 Google rating from 34 reviews during the research window, while nine Clutch reviews added detailed evidence on downtime reduction, budgeting, onboarding, and technician continuity. F12 occupies a premium part of the market, and third-party project-rate estimates reflect that position.
Evidence-backed scorecard
How F12.net performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence96%
A1Google Business Profile completeness and control 5/5
Google Business Profile, Google Maps, company website
A Surrey office and consistent directory/GBP signals give F12 the strongest physical local footprint. Fully complete and actively maintained profile with recent photos/posts/Q&A or updates within 90 days, complete services, correct hours, and no duplicate or NAP conflicts.
A2NAP consistency across authoritative sources 5/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
A Surrey office and consistent directory/GBP signals give F12 the strongest physical local footprint. Ten or more authoritative sources match, legacy duplicates are suppressed/marked closed, and all profiles point to the same official website/phone.
A3Local service area and location clarity 5/5
Website, Google profile, service-area pages, contact page, footer, maps
A Surrey office and consistent directory/GBP signals give F12 the strongest physical local footprint. Coverage boundaries, exclusions, travel fees/remote service rules, location pages, and map/listing data are precise and consistent across sources.
A4Hours, availability, and emergency-status accuracy 4/5
Google profile, website, social profiles, directories
A Surrey office and consistent directory/GBP signals give F12 the strongest physical local footprint. Hours include after-hours, emergency, seasonal, or holiday guidance where relevant; no current conflicts found.
A5Local search discoverability for category and city 5/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
A Surrey office and consistent directory/GBP signals give F12 the strongest physical local footprint. Business is consistently visible in local pack/top competitor set across core, niche, and branded local queries.
Review strength93%
B1Google review rating 5/5
Google Business Profile review score and count
Google and Clutch provide both volume and outcome-specific narratives. Average rating 4.70 to 5.00 with at least 20 reviews or at least the local competitor median review count, whichever is lower.
B2Google review volume versus local competitor median 4/5
Google Business Profile and top 10 local competitors for the same service + city query
Google and Clutch provide both volume and outcome-specific narratives. Review count is 100% to 199% of the local competitor median.
B3Review recency and cadence 5/5
Google and other major review platforms
Google and Clutch provide both volume and outcome-specific narratives. Reviews appear weekly or consistently throughout the last 90 days, with a natural cadence and no unexplained burst pattern.
B4Review platform diversity 5/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
Google and Clutch provide both volume and outcome-specific narratives. Balanced review profile across Google, at least one trusted industry platform, and at least two additional sources; no platform outlier exceeds one full star without clear explanation.
B5Review sentiment depth and specificity 5/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
Google and Clutch provide both volume and outcome-specific narratives. Highly specific narratives repeatedly mention staff names, project details, results, repeat business, referrals, before/after outcomes, or measurable improvements.
B6Negative review rate and severity 4/5
Google and other review platforms; use last 24 months where feasible
Google and Clutch provide both volume and outcome-specific narratives. 3% to 7.9% of visible reviews are 1-2 stars with no severe unresolved recent issues.
Review trust92%
C1Review authenticity risk 5/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Multi-platform review evidence is credible; a minority of comments identify delivery variability. Strong authenticity indicators: verified-review labels or interviews where available, natural distribution, detailed project evidence, no suspicious bursts, and no undisclosed incentive signals.
C2Owner response quality and timeliness 4/5
Google, Yelp, BBB, Trustpilot, industry platforms
Multi-platform review evidence is credible; a minority of comments identify delivery variability. Responds to both positive and negative reviews with personalized language, usually within 7 days where date-visible.
C3Public complaint resolution evidence 4/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Multi-platform review evidence is credible; a minority of comments identify delivery variability. All material recent complaints are answered/resolved or have credible documented resolution attempts.
C4Review collection compliance and fairness 5/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Multi-platform review evidence is credible; a minority of comments identify delivery variability. Documented compliant review collection process with clear disclosure rules, no gating, no undisclosed employee/incentivized reviews, and no platform alerts.
C5Profile ownership, duplicate control, and identity integrity 5/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Multi-platform review evidence is credible; a minority of comments identify delivery variability. All major profiles are claimed, accurate, monitored, and cross-linked to the official website with consistent logo, NAP, category, and service area.
Reputation assurance92%
D1BBB and consumer complaint profile 4/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
Large operating footprint and third-party records support continuity. BBB A/A+ with recent response history and no material unresolved recent complaints.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
Large operating footprint and third-party records support continuity. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
Large operating footprint and third-party records support continuity. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 4/5
Reviews, complaint records, regulator notices, news, social posts, project images
Large operating footprint and third-party records support continuity. No recurring safety or quality issue found across reviews, complaints, and public searches.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
Large operating footprint and third-party records support continuity. Active 7+ years or strong verifiable continuity through corporate records, archive/history, long-term reviews, and consistent identity.
Service expertise97%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
Managed IT and security scope is broad, mature and well documented. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 5/5
Website, directories, portfolio, content, reviews mentioning service type
Managed IT and security scope is broad, mature and well documented. Company appears category-leading for the exact local search intent with niche pages, relevant reviews, portfolio proof, and differentiators.
E3Credentials, certifications, and affiliations 5/5
Licensing boards, professional associations, certification issuers, company website, directories
Managed IT and security scope is broad, mature and well documented. Required credentials plus specialty/advanced credentials are verifiable on issuing-body sites and clearly tied to named staff or the business.
E4Portfolio, case studies, and project proof 5/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
Managed IT and security scope is broad, mature and well documented. Numerous recent local examples include scope, dates, measurable outcomes, before/after proof where relevant, customer context, and third-party validation.
E5Staff/team expertise visibility 4/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
Managed IT and security scope is broad, mature and well documented. Bios include relevant experience, credentials, responsibilities, or named specialists.
E6Outcome evidence and results quality 5/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
Managed IT and security scope is broad, mature and well documented. Outcomes are independently verified or strongly supported by detailed testimonials, case studies, measurable results, and external validation.
Customer experience90%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
Clear contact path and support model; price is premium and mostly quote-led. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 4/5
Website, Google profile, reviews, chat/booking tools, social response badges
Clear contact path and support model; price is premium and mostly quote-led. Multiple recent reviews cite fast response, punctuality, or easy scheduling.
F3Quote, intake, and booking process clarity 5/5
Website forms, booking pages, service process pages, Google booking links, directories
Clear contact path and support model; price is premium and mostly quote-led. Self-service booking or structured estimate intake is available with confirmation, timeline, cancellation/rescheduling expectations, and post-request workflow.
F4Pricing and value information before contact 3/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
Clear contact path and support model; price is premium and mostly quote-led. Pricing factors, value proposition, estimate approach, or what affects cost is explained.
F5Policies, guarantees, warranties, and aftercare 5/5
Website terms, warranty pages, FAQs, review responses, contracts if public
Clear contact path and support model; price is premium and mostly quote-led. Robust guarantee/warranty/aftercare plus dispute/refund process, escalation path, consumer-rights alignment, and evidence of honoring policies.
F6Communication and professionalism in reviews 5/5
Review text across major platforms; sample at least 20 reviews or all if fewer
Clear contact path and support model; price is premium and mostly quote-led. Exceptional communication and professionalism are repeated across platforms, with staff names, proactive updates, and problem-solving examples.
Website trust100%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
Maintained enterprise site with deep service architecture. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
Maintained enterprise site with deep service architecture. Active maintenance within 90 days across service information, photos/projects, policies, offers, or educational content.
G3Structured data and search-readiness 5/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
Maintained enterprise site with deep service architecture. Robust validated schema architecture matches Google profile, directory data, service pages, locations, and reviews where permitted, with no spam or policy conflicts.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
Maintained enterprise site with deep service architecture. Comprehensive privacy, consent, accessibility statement, security/contact process, anti-spam compliance language, and clear data-use disclosures are visible and current.
Authority100%
H1Industry-specific directory and marketplace presence 5/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
National reach, Clutch depth and ecosystem proof create authority. Category-leading presence on top industry platforms with strong reviews, portfolio/case evidence, verification labels, awards, or buyer-useful filters.
H2Awards, rankings, and recognitions 5/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
National reach, Clutch depth and ecosystem proof create authority. Multiple recent independent awards/rankings from credible organizations with transparent criteria and relevance to the exact service/category.
H3Earned media, backlinks, and external references 5/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
National reach, Clutch depth and ecosystem proof create authority. Sustained reputable coverage/references from high-trust local, industry, institutional, or partner sources with no link-spam footprint.
H4Partnerships, memberships, and institutional ties 5/5
Association membership directories, partner pages, vendor/certification directories, community organizations
National reach, Clutch depth and ecosystem proof create authority. Leadership roles, verified partner status, institutional/community ties, or recognized expert participation are visible and current.
Social, Content & Community Proof93%
I1Social profile legitimacy and activity 5/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Verified profiles on five major social platforms. Authentic active social presence with engagement, local proof, service examples, staff/community visibility, and no spam or bought-engagement signs.
I2Educational and helpful content quality 5/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Verified profiles on five major social platforms. Best-in-market educational library with expert authorship/review, dates, local specificity, original examples/data, and clear buyer decision support.
I3Community and local involvement 4/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Verified profiles on five major social platforms. Recurring community participation is visible across company and third-party sources.
Pricing & Commercial Transparency67%
J1Contract, scope, and terms transparency 4/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
Clutch provides rate context, but contract/payment terms remain private. Sample contract, scope checklist, change-order process, cancellation terms, or dispute path is visible.
J2Payment, financing, and deposit transparency 2/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
Clutch provides rate context, but contract/payment terms remain private. Only payment methods are mentioned; timing, deposits, financing, and fees are unclear.
J3Commercial fit and value competitiveness 4/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
Clutch provides rate context, but contract/payment terms remain private. Strong value evidence: differentiation, quality, warranty, results, or transparent pricing supports the price position.
Available commercial information
Premium custom pricing
- Clutch lists typical project rates of $200–$300 per hour.
- Managed-service pricing is proposal-based and varies with users, sites, cybersecurity scope, and infrastructure.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
Best Fraser Valley tenure
EC Managed IT
Langley; serves Surrey
EC Managed IT is a long-established Fraser Valley provider serving Surrey from nearby Langley. Its offer covers managed IT, cybersecurity, Microsoft cloud, backup, projects, and consulting, with more than 30 years of operating history behind it. The company’s credibility signals include Microsoft partner credentials, Cyber Secure Canada positioning, Langley Chamber visibility, and work with recognizable local institutions such as the BC Lions and Vancouver Whitecaps. EC also has one of the largest review footprints in this group: Yably aggregated 110 reviews at 4.79, including 109 Google reviews at 4.8. The result is a locally familiar option for SMBs that value regional access, continuity, and a conventional full-service MSP relationship.
Evidence-backed scorecard
How EC Managed IT performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence80%
A1Google Business Profile completeness and control 4/5
Google Business Profile, Google Maps, company website
Langley address and weekday hours are consistent across key sources; Surrey is adjacent service territory. Complete profile with services/products, photos, attributes, holiday/special hours, and no visible duplicate conflicts.
A2NAP consistency across authoritative sources 4/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
Langley address and weekday hours are consistent across key sources; Surrey is adjacent service territory. Six or more authoritative sources match exactly or near-exactly; old duplicates are minimal and non-prominent.
A3Local service area and location clarity 4/5
Website, Google profile, service-area pages, contact page, footer, maps
Langley address and weekday hours are consistent across key sources; Surrey is adjacent service territory. Service areas, neighborhoods, map, location page, or multi-location structure are clearly listed and consistent.
A4Hours, availability, and emergency-status accuracy 4/5
Google profile, website, social profiles, directories
Langley address and weekday hours are consistent across key sources; Surrey is adjacent service territory. Hours include after-hours, emergency, seasonal, or holiday guidance where relevant; no current conflicts found.
A5Local search discoverability for category and city 4/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
Langley address and weekday hours are consistent across key sources; Surrey is adjacent service territory. Business appears in top 10 map/organic results for several core service + city terms.
Review strength90%
B1Google review rating 5/5
Google Business Profile review score and count
Large Google review base with a high aggregate rating. Average rating 4.70 to 5.00 with at least 20 reviews or at least the local competitor median review count, whichever is lower.
B2Google review volume versus local competitor median 5/5
Google Business Profile and top 10 local competitors for the same service + city query
Large Google review base with a high aggregate rating. Review count is at least 200% of the local competitor median or in the top quartile of the local competitor set, and at least 30 reviews.
B3Review recency and cadence 4/5
Google and other major review platforms
Large Google review base with a high aggregate rating. Reviews appear at least monthly on one or more platforms with no obvious suspicious spike.
B4Review platform diversity 4/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
Large Google review base with a high aggregate rating. Reviews appear on four or more relevant platforms with broadly consistent ratings and no severe unresolved platform-specific pattern.
B5Review sentiment depth and specificity 4/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
Large Google review base with a high aggregate rating. Positive themes cover quality, communication, timeliness, value, and service outcome across multiple platforms.
B6Negative review rate and severity 5/5
Google and other review platforms; use last 24 months where feasible
Large Google review base with a high aggregate rating. Below 3% of visible reviews are 1-2 stars, no severe unresolved issues are found, and negatives are rare, specific, and addressed.
Review trust72%
C1Review authenticity risk 4/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Cross-platform aggregation is useful, although direct platform-level review analysis is limited. Mostly authentic-looking profile with varied reviewer histories, dates, wording, and platforms.
C2Owner response quality and timeliness 3/5
Google, Yelp, BBB, Trustpilot, industry platforms
Cross-platform aggregation is useful, although direct platform-level review analysis is limited. Responds professionally to most negative reviews and gives a clear next step.
C3Public complaint resolution evidence 3/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Cross-platform aggregation is useful, although direct platform-level review analysis is limited. Most recent complaints are answered and either resolved or have reasonable documented business follow-up.
C4Review collection compliance and fairness 4/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Cross-platform aggregation is useful, although direct platform-level review analysis is limited. Review request language is neutral, transparent, and does not condition incentives on sentiment.
C5Profile ownership, duplicate control, and identity integrity 4/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Cross-platform aggregation is useful, although direct platform-level review analysis is limited. Major duplicate/legacy profiles are resolved, marked closed, or de-emphasized; canonical profile set is clear.
Reputation assurance92%
D1BBB and consumer complaint profile 4/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
Long tenure and Chamber identity support continuity. BBB A/A+ with recent response history and no material unresolved recent complaints.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
Long tenure and Chamber identity support continuity. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
Long tenure and Chamber identity support continuity. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 4/5
Reviews, complaint records, regulator notices, news, social posts, project images
Long tenure and Chamber identity support continuity. No recurring safety or quality issue found across reviews, complaints, and public searches.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
Long tenure and Chamber identity support continuity. Active 7+ years or strong verifiable continuity through corporate records, archive/history, long-term reviews, and consistent identity.
Service expertise87%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
Core managed IT, cloud and cybersecurity services are clearly presented. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 5/5
Website, directories, portfolio, content, reviews mentioning service type
Core managed IT, cloud and cybersecurity services are clearly presented. Company appears category-leading for the exact local search intent with niche pages, relevant reviews, portfolio proof, and differentiators.
E3Credentials, certifications, and affiliations 5/5
Licensing boards, professional associations, certification issuers, company website, directories
Core managed IT, cloud and cybersecurity services are clearly presented. Required credentials plus specialty/advanced credentials are verifiable on issuing-body sites and clearly tied to named staff or the business.
E4Portfolio, case studies, and project proof 4/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
Core managed IT, cloud and cybersecurity services are clearly presented. Detailed portfolio includes scope, photos/screenshots, outcomes, dates, or client context.
E5Staff/team expertise visibility 3/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
Core managed IT, cloud and cybersecurity services are clearly presented. Team or leadership roles are visible and plausibly connected to the service.
E6Outcome evidence and results quality 4/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
Core managed IT, cloud and cybersecurity services are clearly presented. Outcomes are measurable or well documented and tied to repeatable process/results.
Customer experience77%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
Accessible local contact model, but limited public commercial detail. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 4/5
Website, Google profile, reviews, chat/booking tools, social response badges
Accessible local contact model, but limited public commercial detail. Multiple recent reviews cite fast response, punctuality, or easy scheduling.
F3Quote, intake, and booking process clarity 4/5
Website forms, booking pages, service process pages, Google booking links, directories
Accessible local contact model, but limited public commercial detail. Process explains timeline, required details, site visit/consultation rules, documents, and next steps.
F4Pricing and value information before contact 2/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
Accessible local contact model, but limited public commercial detail. Only vague 'contact us for pricing' language exists with no value or pricing factors.
F5Policies, guarantees, warranties, and aftercare 4/5
Website terms, warranty pages, FAQs, review responses, contracts if public
Accessible local contact model, but limited public commercial detail. Policy pages explain scope, duration, exclusions, customer responsibilities, and how to request support.
F6Communication and professionalism in reviews 4/5
Review text across major platforms; sample at least 20 reviews or all if fewer
Accessible local contact model, but limited public commercial detail. Multiple recent reviews consistently mention clear communication, punctuality, cleanliness, or professionalism.
Website trust80%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
HTTPS site is current, with moderate search-readiness evidence. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 4/5
Website pages, blog/news, project pages, footer year, promos, archives
HTTPS site is current, with moderate search-readiness evidence. Recent blog, news, project, service, photo, or policy update within 6 months.
G3Structured data and search-readiness 3/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
HTTPS site is current, with moderate search-readiness evidence. LocalBusiness or equivalent structured NAP/entity information is present and broadly consistent.
G4Privacy, legal, consent, and accessibility basics 4/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
HTTPS site is current, with moderate search-readiness evidence. Privacy, terms, cookie/consent where needed, accessibility basics, and unsubscribe/communication consent language are present.
Authority85%
H1Industry-specific directory and marketplace presence 4/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
Microsoft, Cyber Secure Canada and local institutional ties add credibility. Two or more relevant industry profiles are complete and include reviews, portfolio, credentials, or service details.
H2Awards, rankings, and recognitions 4/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
Microsoft, Cyber Secure Canada and local institutional ties add credibility. Recent reputable awards/rankings within 24 months with visible criteria or independent publisher.
H3Earned media, backlinks, and external references 4/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
Microsoft, Cyber Secure Canada and local institutional ties add credibility. Reputable local/industry media, partner, association, or vendor references support legitimacy and expertise.
H4Partnerships, memberships, and institutional ties 5/5
Association membership directories, partner pages, vendor/certification directories, community organizations
Microsoft, Cyber Secure Canada and local institutional ties add credibility. Leadership roles, verified partner status, institutional/community ties, or recognized expert participation are visible and current.
Social, Content & Community Proof80%
I1Social profile legitimacy and activity 4/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Four company social channels were surfaced. Profiles show recent local work, team, customer education, reviews, projects, or community content.
I2Educational and helpful content quality 3/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Four company social channels were surfaced. Useful category or local guides answer common buyer concerns and show service understanding.
I3Community and local involvement 5/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Four company social channels were surfaced. Sustained local leadership or meaningful community investment is supported by third-party evidence, dates, photos, partner pages, or media mentions.
Pricing & Commercial Transparency47%
J1Contract, scope, and terms transparency 2/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
Pricing and contract mechanics remain largely quote-led. Basic terms exist but scope, change orders, cancellations, or dispute handling are unclear.
J2Payment, financing, and deposit transparency 1/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
Pricing and contract mechanics remain largely quote-led. No payment, financing, deposit, or fee information is visible and reviews indicate surprise charges.
J3Commercial fit and value competitiveness 4/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
Pricing and contract mechanics remain largely quote-led. Strong value evidence: differentiation, quality, warranty, results, or transparent pricing supports the price position.
Available commercial information
Custom quote
- Public pages describe the service scope and contact process without publishing a standard managed-services price.
- Final pricing is based on the environment, users, security requirements, and project needs.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
Best for AEC firms
Resolved
Surrey office
Resolved is a Surrey-based provider with a sharper niche than most of the field. It focuses on architecture, engineering, and construction organizations, combining managed IT, cybersecurity, cloud services, automation, and managed AI through its own Resolved OS operating model. The company’s detailed review narratives repeatedly mention fast response, remote support across British Columbia, clear communication, and dependable handling of high-severity issues. Its accessible review profile showed a 5.0 rating from 23 reviews. Resolved is a compelling fit for AEC firms that want a partner familiar with project-based workflows, distributed teams, large files, and industry-specific technology. The business is younger and more specialized than the national operators, which is part of its differentiated market position.
Evidence-backed scorecard
How Resolved performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence76%
A1Google Business Profile completeness and control 4/5
Google Business Profile, Google Maps, company website
Official Surrey address is current, but aggregators retain older suite numbers and hours are not uniformly published. Complete profile with services/products, photos, attributes, holiday/special hours, and no visible duplicate conflicts.
A2NAP consistency across authoritative sources 2/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
Official Surrey address is current, but aggregators retain older suite numbers and hours are not uniformly published. Two material conflicts or several minor conflicts; reviewer cannot confidently identify the canonical profile set.
A3Local service area and location clarity 5/5
Website, Google profile, service-area pages, contact page, footer, maps
Official Surrey address is current, but aggregators retain older suite numbers and hours are not uniformly published. Coverage boundaries, exclusions, travel fees/remote service rules, location pages, and map/listing data are precise and consistent across sources.
A4Hours, availability, and emergency-status accuracy 3/5
Google profile, website, social profiles, directories
Official Surrey address is current, but aggregators retain older suite numbers and hours are not uniformly published. Hours match between website and Google profile and are plausible for the service type.
A5Local search discoverability for category and city 5/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
Official Surrey address is current, but aggregators retain older suite numbers and hours are not uniformly published. Business is consistently visible in local pack/top competitor set across core, niche, and branded local queries.
Review strength90%
B1Google review rating 5/5
Google Business Profile review score and count
Detailed five-star reviews describe responsiveness, remote support and high-severity incident handling. Average rating 4.70 to 5.00 with at least 20 reviews or at least the local competitor median review count, whichever is lower.
B2Google review volume versus local competitor median 4/5
Google Business Profile and top 10 local competitors for the same service + city query
Detailed five-star reviews describe responsiveness, remote support and high-severity incident handling. Review count is 100% to 199% of the local competitor median.
B3Review recency and cadence 4/5
Google and other major review platforms
Detailed five-star reviews describe responsiveness, remote support and high-severity incident handling. Reviews appear at least monthly on one or more platforms with no obvious suspicious spike.
B4Review platform diversity 4/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
Detailed five-star reviews describe responsiveness, remote support and high-severity incident handling. Reviews appear on four or more relevant platforms with broadly consistent ratings and no severe unresolved platform-specific pattern.
B5Review sentiment depth and specificity 5/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
Detailed five-star reviews describe responsiveness, remote support and high-severity incident handling. Highly specific narratives repeatedly mention staff names, project details, results, repeat business, referrals, before/after outcomes, or measurable improvements.
B6Negative review rate and severity 5/5
Google and other review platforms; use last 24 months where feasible
Detailed five-star reviews describe responsiveness, remote support and high-severity incident handling. Below 3% of visible reviews are 1-2 stars, no severe unresolved issues are found, and negatives are rare, specific, and addressed.
Review trust84%
C1Review authenticity risk 5/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Specific reviewers and operational detail support trust; profile identity needs suite-number cleanup. Strong authenticity indicators: verified-review labels or interviews where available, natural distribution, detailed project evidence, no suspicious bursts, and no undisclosed incentive signals.
C2Owner response quality and timeliness 5/5
Google, Yelp, BBB, Trustpilot, industry platforms
Specific reviewers and operational detail support trust; profile identity needs suite-number cleanup. Timely, specific, empathetic, resolution-oriented responses across platforms; negatives show follow-up or outcome when appropriate.
C3Public complaint resolution evidence 4/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Specific reviewers and operational detail support trust; profile identity needs suite-number cleanup. All material recent complaints are answered/resolved or have credible documented resolution attempts.
C4Review collection compliance and fairness 4/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Specific reviewers and operational detail support trust; profile identity needs suite-number cleanup. Review request language is neutral, transparent, and does not condition incentives on sentiment.
C5Profile ownership, duplicate control, and identity integrity 3/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Specific reviewers and operational detail support trust; profile identity needs suite-number cleanup. Primary profiles are claimed/managed and link to the official site; duplicates are limited.
Reputation assurance92%
D1BBB and consumer complaint profile 4/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
BBB and directory records corroborate the business; it is younger than most peers. BBB A/A+ with recent response history and no material unresolved recent complaints.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
BBB and directory records corroborate the business; it is younger than most peers. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
BBB and directory records corroborate the business; it is younger than most peers. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 5/5
Reviews, complaint records, regulator notices, news, social posts, project images
BBB and directory records corroborate the business; it is younger than most peers. No issues found plus visible safety protocols, quality controls, warranties, certifications, or inspection standards relevant to the service.
D5Business continuity and stability 4/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
BBB and directory records corroborate the business; it is younger than most peers. Active 3 to 7 years with stable NAP, website, reviews, and service focus.
Service expertise97%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
AEC and Managed AI specialization create clear category fit. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 5/5
Website, directories, portfolio, content, reviews mentioning service type
AEC and Managed AI specialization create clear category fit. Company appears category-leading for the exact local search intent with niche pages, relevant reviews, portfolio proof, and differentiators.
E3Credentials, certifications, and affiliations 4/5
Licensing boards, professional associations, certification issuers, company website, directories
AEC and Managed AI specialization create clear category fit. Multiple relevant current credentials are verifiable and applicable to the specific service.
E4Portfolio, case studies, and project proof 5/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
AEC and Managed AI specialization create clear category fit. Numerous recent local examples include scope, dates, measurable outcomes, before/after proof where relevant, customer context, and third-party validation.
E5Staff/team expertise visibility 5/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
AEC and Managed AI specialization create clear category fit. Named experts have verifiable credentials, strong experience, author profiles or thought leadership, and clear accountability/contact paths.
E6Outcome evidence and results quality 5/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
AEC and Managed AI specialization create clear category fit. Outcomes are independently verified or strongly supported by detailed testimonials, case studies, measurable results, and external validation.
Customer experience93%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
Strong communication proof and modern intake; public hours/policies are less complete. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 5/5
Website, Google profile, reviews, chat/booking tools, social response badges
Strong communication proof and modern intake; public hours/policies are less complete. Online booking/automated confirmation/SLA is visible and recent reviews across platforms consistently confirm fast response.
F3Quote, intake, and booking process clarity 5/5
Website forms, booking pages, service process pages, Google booking links, directories
Strong communication proof and modern intake; public hours/policies are less complete. Self-service booking or structured estimate intake is available with confirmation, timeline, cancellation/rescheduling expectations, and post-request workflow.
F4Pricing and value information before contact 4/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
Strong communication proof and modern intake; public hours/policies are less complete. Starting prices, ranges, packages, financing, or sample quotes are visible where appropriate.
F5Policies, guarantees, warranties, and aftercare 4/5
Website terms, warranty pages, FAQs, review responses, contracts if public
Strong communication proof and modern intake; public hours/policies are less complete. Policy pages explain scope, duration, exclusions, customer responsibilities, and how to request support.
F6Communication and professionalism in reviews 5/5
Review text across major platforms; sample at least 20 reviews or all if fewer
Strong communication proof and modern intake; public hours/policies are less complete. Exceptional communication and professionalism are repeated across platforms, with staff names, proactive updates, and problem-solving examples.
Website trust100%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
Current HTTPS site with well-developed service and proof content. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
Current HTTPS site with well-developed service and proof content. Active maintenance within 90 days across service information, photos/projects, policies, offers, or educational content.
G3Structured data and search-readiness 5/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
Current HTTPS site with well-developed service and proof content. Robust validated schema architecture matches Google profile, directory data, service pages, locations, and reviews where permitted, with no spam or policy conflicts.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
Current HTTPS site with well-developed service and proof content. Comprehensive privacy, consent, accessibility statement, security/contact process, anti-spam compliance language, and clear data-use disclosures are visible and current.
Authority80%
H1Industry-specific directory and marketplace presence 4/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
BBB and managed-services directory profiles provide external validation. Two or more relevant industry profiles are complete and include reviews, portfolio, credentials, or service details.
H2Awards, rankings, and recognitions 4/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
BBB and managed-services directory profiles provide external validation. Recent reputable awards/rankings within 24 months with visible criteria or independent publisher.
H3Earned media, backlinks, and external references 4/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
BBB and managed-services directory profiles provide external validation. Reputable local/industry media, partner, association, or vendor references support legitimacy and expertise.
H4Partnerships, memberships, and institutional ties 4/5
Association membership directories, partner pages, vendor/certification directories, community organizations
BBB and managed-services directory profiles provide external validation. Active partnerships, association participation, or vendor-recognized status is visible.
Social, Content & Community Proof67%
I1Social profile legitimacy and activity 1/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Educational/client content is strong, but no verified corporate social set surfaced. Official profiles exist but are inactive for 12+ months or link to wrong business information.
I2Educational and helpful content quality 5/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Educational/client content is strong, but no verified corporate social set surfaced. Best-in-market educational library with expert authorship/review, dates, local specificity, original examples/data, and clear buyer decision support.
I3Community and local involvement 4/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Educational/client content is strong, but no verified corporate social set surfaced. Recurring community participation is visible across company and third-party sources.
Pricing & Commercial Transparency80%
J1Contract, scope, and terms transparency 5/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
Service scope is well framed; detailed contract/payment terms are private. Comprehensive contract/terms transparency covers scope, exclusions, timelines, change orders, cancellation/refund, deposits, dispute process, and consumer-rights considerations.
J2Payment, financing, and deposit transparency 3/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
Service scope is well framed; detailed contract/payment terms are private. Deposit/payment expectations or accepted methods are stated.
J3Commercial fit and value competitiveness 4/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
Service scope is well framed; detailed contract/payment terms are private. Strong value evidence: differentiation, quality, warranty, results, or transparent pricing supports the price position.
Available commercial information
Custom managed IT and AI proposal
- The engagement is scoped around the client’s technology environment, industry workflows, security needs, and automation opportunities.
- Pricing is provided through the consultation process.
Verified digital footprint
Official pages, profiles and social channels
Best for strategic migrations
Nucleus Networks
Vancouver; serves Surrey
Nucleus Networks is a mature 24/7 managed IT provider serving Surrey from Vancouver. Founded in 2001, it has grown to more than 80 staff and supports organizations through managed IT, cybersecurity, cloud, vCIO services, backup, and business continuity. Its best third-party proof comes from detailed Clutch reviews describing well-managed migrations, remote-work transitions, strategic architecture support, and projects delivered without downtime. The provider is well suited to distributed mid-market teams that need both day-to-day support and senior technology guidance. Its service model and external rate signals place it above the bargain end of the market, with the strongest fit where continuity, planning, and complex migration execution justify the investment.
Evidence-backed scorecard
How Nucleus Networks performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence84%
A1Google Business Profile completeness and control 4/5
Google Business Profile, Google Maps, company website
Complete Vancouver location and 24/7 hours; Surrey is served regionally. Complete profile with services/products, photos, attributes, holiday/special hours, and no visible duplicate conflicts.
A2NAP consistency across authoritative sources 4/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
Complete Vancouver location and 24/7 hours; Surrey is served regionally. Six or more authoritative sources match exactly or near-exactly; old duplicates are minimal and non-prominent.
A3Local service area and location clarity 4/5
Website, Google profile, service-area pages, contact page, footer, maps
Complete Vancouver location and 24/7 hours; Surrey is served regionally. Service areas, neighborhoods, map, location page, or multi-location structure are clearly listed and consistent.
A4Hours, availability, and emergency-status accuracy 5/5
Google profile, website, social profiles, directories
Complete Vancouver location and 24/7 hours; Surrey is served regionally. Hours are consistent across major profiles and include last-updated/recent seasonal/holiday handling, emergency rules, and response expectations.
A5Local search discoverability for category and city 4/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
Complete Vancouver location and 24/7 hours; Surrey is served regionally. Business appears in top 10 map/organic results for several core service + city terms.
Review strength83%
B1Google review rating 4/5
Google Business Profile review score and count
Clutch reviews are detailed and highly positive, while the local directory aggregate is 4.6. Average rating 4.30 to 4.69, or 4.70+ with fewer than 10 reviews.
B2Google review volume versus local competitor median 3/5
Google Business Profile and top 10 local competitors for the same service + city query
Clutch reviews are detailed and highly positive, while the local directory aggregate is 4.6. Review count is 50% to 99% of the local competitor median.
B3Review recency and cadence 4/5
Google and other major review platforms
Clutch reviews are detailed and highly positive, while the local directory aggregate is 4.6. Reviews appear at least monthly on one or more platforms with no obvious suspicious spike.
B4Review platform diversity 4/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
Clutch reviews are detailed and highly positive, while the local directory aggregate is 4.6. Reviews appear on four or more relevant platforms with broadly consistent ratings and no severe unresolved platform-specific pattern.
B5Review sentiment depth and specificity 5/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
Clutch reviews are detailed and highly positive, while the local directory aggregate is 4.6. Highly specific narratives repeatedly mention staff names, project details, results, repeat business, referrals, before/after outcomes, or measurable improvements.
B6Negative review rate and severity 5/5
Google and other review platforms; use last 24 months where feasible
Clutch reviews are detailed and highly positive, while the local directory aggregate is 4.6. Below 3% of visible reviews are 1-2 stars, no severe unresolved issues are found, and negatives are rare, specific, and addressed.
Review trust88%
C1Review authenticity risk 5/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Specific migration outcomes and multiple external sources support authenticity. Strong authenticity indicators: verified-review labels or interviews where available, natural distribution, detailed project evidence, no suspicious bursts, and no undisclosed incentive signals.
C2Owner response quality and timeliness 4/5
Google, Yelp, BBB, Trustpilot, industry platforms
Specific migration outcomes and multiple external sources support authenticity. Responds to both positive and negative reviews with personalized language, usually within 7 days where date-visible.
C3Public complaint resolution evidence 4/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Specific migration outcomes and multiple external sources support authenticity. All material recent complaints are answered/resolved or have credible documented resolution attempts.
C4Review collection compliance and fairness 4/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Specific migration outcomes and multiple external sources support authenticity. Review request language is neutral, transparent, and does not condition incentives on sentiment.
C5Profile ownership, duplicate control, and identity integrity 5/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Specific migration outcomes and multiple external sources support authenticity. All major profiles are claimed, accurate, monitored, and cross-linked to the official website with consistent logo, NAP, category, and service area.
Reputation assurance96%
D1BBB and consumer complaint profile 4/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
Long operating history and multi-city footprint indicate continuity. BBB A/A+ with recent response history and no material unresolved recent complaints.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
Long operating history and multi-city footprint indicate continuity. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
Long operating history and multi-city footprint indicate continuity. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 5/5
Reviews, complaint records, regulator notices, news, social posts, project images
Long operating history and multi-city footprint indicate continuity. No issues found plus visible safety protocols, quality controls, warranties, certifications, or inspection standards relevant to the service.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
Long operating history and multi-city footprint indicate continuity. Active 7+ years or strong verifiable continuity through corporate records, archive/history, long-term reviews, and consistent identity.
Service expertise97%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
Broad managed IT, security, cloud and vCIO capabilities are clearly documented. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 5/5
Website, directories, portfolio, content, reviews mentioning service type
Broad managed IT, security, cloud and vCIO capabilities are clearly documented. Company appears category-leading for the exact local search intent with niche pages, relevant reviews, portfolio proof, and differentiators.
E3Credentials, certifications, and affiliations 5/5
Licensing boards, professional associations, certification issuers, company website, directories
Broad managed IT, security, cloud and vCIO capabilities are clearly documented. Required credentials plus specialty/advanced credentials are verifiable on issuing-body sites and clearly tied to named staff or the business.
E4Portfolio, case studies, and project proof 4/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
Broad managed IT, security, cloud and vCIO capabilities are clearly documented. Detailed portfolio includes scope, photos/screenshots, outcomes, dates, or client context.
E5Staff/team expertise visibility 5/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
Broad managed IT, security, cloud and vCIO capabilities are clearly documented. Named experts have verifiable credentials, strong experience, author profiles or thought leadership, and clear accountability/contact paths.
E6Outcome evidence and results quality 5/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
Broad managed IT, security, cloud and vCIO capabilities are clearly documented. Outcomes are independently verified or strongly supported by detailed testimonials, case studies, measurable results, and external validation.
Customer experience83%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
24/7 access and review-proven communication are strengths; price disclosure is limited. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 5/5
Website, Google profile, reviews, chat/booking tools, social response badges
24/7 access and review-proven communication are strengths; price disclosure is limited. Online booking/automated confirmation/SLA is visible and recent reviews across platforms consistently confirm fast response.
F3Quote, intake, and booking process clarity 4/5
Website forms, booking pages, service process pages, Google booking links, directories
24/7 access and review-proven communication are strengths; price disclosure is limited. Process explains timeline, required details, site visit/consultation rules, documents, and next steps.
F4Pricing and value information before contact 2/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
24/7 access and review-proven communication are strengths; price disclosure is limited. Only vague 'contact us for pricing' language exists with no value or pricing factors.
F5Policies, guarantees, warranties, and aftercare 4/5
Website terms, warranty pages, FAQs, review responses, contracts if public
24/7 access and review-proven communication are strengths; price disclosure is limited. Policy pages explain scope, duration, exclusions, customer responsibilities, and how to request support.
F6Communication and professionalism in reviews 5/5
Review text across major platforms; sample at least 20 reviews or all if fewer
24/7 access and review-proven communication are strengths; price disclosure is limited. Exceptional communication and professionalism are repeated across platforms, with staff names, proactive updates, and problem-solving examples.
Website trust95%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
Maintained HTTPS location and service content. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
Maintained HTTPS location and service content. Active maintenance within 90 days across service information, photos/projects, policies, offers, or educational content.
G3Structured data and search-readiness 4/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
Maintained HTTPS location and service content. Valid LocalBusiness plus service, breadcrumb, FAQ, review/testimonial markup where allowed and no obvious spam.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
Maintained HTTPS location and service content. Comprehensive privacy, consent, accessibility statement, security/contact process, anti-spam compliance language, and clear data-use disclosures are visible and current.
Authority95%
H1Industry-specific directory and marketplace presence 5/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
Clutch, directories and partner coverage provide third-party proof. Category-leading presence on top industry platforms with strong reviews, portfolio/case evidence, verification labels, awards, or buyer-useful filters.
H2Awards, rankings, and recognitions 4/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
Clutch, directories and partner coverage provide third-party proof. Recent reputable awards/rankings within 24 months with visible criteria or independent publisher.
H3Earned media, backlinks, and external references 5/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
Clutch, directories and partner coverage provide third-party proof. Sustained reputable coverage/references from high-trust local, industry, institutional, or partner sources with no link-spam footprint.
H4Partnerships, memberships, and institutional ties 5/5
Association membership directories, partner pages, vendor/certification directories, community organizations
Clutch, directories and partner coverage provide third-party proof. Leadership roles, verified partner status, institutional/community ties, or recognized expert participation are visible and current.
Social, Content & Community Proof93%
I1Social profile legitimacy and activity 5/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Verified profiles across five major channels. Authentic active social presence with engagement, local proof, service examples, staff/community visibility, and no spam or bought-engagement signs.
I2Educational and helpful content quality 5/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Verified profiles across five major channels. Best-in-market educational library with expert authorship/review, dates, local specificity, original examples/data, and clear buyer decision support.
I3Community and local involvement 4/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Verified profiles across five major channels. Recurring community participation is visible across company and third-party sources.
Pricing & Commercial Transparency53%
J1Contract, scope, and terms transparency 3/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
Rate context exists externally, but contract and payment terms are private. Contract/terms or service agreement expectations are explained at a general level.
J2Payment, financing, and deposit transparency 1/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
Rate context exists externally, but contract and payment terms are private. No payment, financing, deposit, or fee information is visible and reviews indicate surprise charges.
J3Commercial fit and value competitiveness 4/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
Rate context exists externally, but contract and payment terms are private. Strong value evidence: differentiation, quality, warranty, results, or transparent pricing supports the price position.
Available commercial information
Custom recurring service plan
- Clutch lists typical project rates of $100–$149 per hour.
- Ongoing pricing depends on users, locations, cloud services, security controls, and strategic support requirements.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
Best enterprise breadth
Microserve
Burnaby; serves Surrey
Microserve is the largest enterprise-oriented technology organization in this Surrey comparison. Founded in 1987 and employing more than 500 people, the company operates across Western Canada with services spanning managed operations, infrastructure, cloud, cybersecurity, procurement, device lifecycle, staffing, and professional services. Its vendor ecosystem and delivery scale make it a natural contender for education, public-sector, and enterprise buyers that need formal procurement support or multi-vendor program management. Microserve serves Surrey from Burnaby rather than presenting itself as a neighbourhood MSP. Its market advantage is breadth and institutional capacity; smaller businesses looking for a boutique support relationship may find its enterprise positioning broader than they require.
Evidence-backed scorecard
How Microserve performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence76%
A1Google Business Profile completeness and control 4/5
Google Business Profile, Google Maps, company website
Burnaby location is clear, but directory hours conflict and Surrey is served rather than locally based. Complete profile with services/products, photos, attributes, holiday/special hours, and no visible duplicate conflicts.
A2NAP consistency across authoritative sources 4/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
Burnaby location is clear, but directory hours conflict and Surrey is served rather than locally based. Six or more authoritative sources match exactly or near-exactly; old duplicates are minimal and non-prominent.
A3Local service area and location clarity 4/5
Website, Google profile, service-area pages, contact page, footer, maps
Burnaby location is clear, but directory hours conflict and Surrey is served rather than locally based. Service areas, neighborhoods, map, location page, or multi-location structure are clearly listed and consistent.
A4Hours, availability, and emergency-status accuracy 3/5
Google profile, website, social profiles, directories
Burnaby location is clear, but directory hours conflict and Surrey is served rather than locally based. Hours match between website and Google profile and are plausible for the service type.
A5Local search discoverability for category and city 4/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
Burnaby location is clear, but directory hours conflict and Surrey is served rather than locally based. Business appears in top 10 map/organic results for several core service + city terms.
Review strength70%
B1Google review rating 4/5
Google Business Profile review score and count
Moderate Google aggregate with less review detail than the leading SMB MSPs. Average rating 4.30 to 4.69, or 4.70+ with fewer than 10 reviews.
B2Google review volume versus local competitor median 4/5
Google Business Profile and top 10 local competitors for the same service + city query
Moderate Google aggregate with less review detail than the leading SMB MSPs. Review count is 100% to 199% of the local competitor median.
B3Review recency and cadence 3/5
Google and other major review platforms
Moderate Google aggregate with less review detail than the leading SMB MSPs. Most recent review is 3 to 6 months old, or reviews appear at least quarterly.
B4Review platform diversity 3/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
Moderate Google aggregate with less review detail than the leading SMB MSPs. Reviews appear on at least three relevant platforms including Google and one category-relevant platform.
B5Review sentiment depth and specificity 3/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
Moderate Google aggregate with less review detail than the leading SMB MSPs. Clear positive themes appear in multiple reviews, such as quality, friendliness, communication, or reliability.
B6Negative review rate and severity 4/5
Google and other review platforms; use last 24 months where feasible
Moderate Google aggregate with less review detail than the leading SMB MSPs. 3% to 7.9% of visible reviews are 1-2 stars with no severe unresolved recent issues.
Review trust72%
C1Review authenticity risk 4/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
The available review evidence is credible but platform diversity is limited in this sweep. Mostly authentic-looking profile with varied reviewer histories, dates, wording, and platforms.
C2Owner response quality and timeliness 3/5
Google, Yelp, BBB, Trustpilot, industry platforms
The available review evidence is credible but platform diversity is limited in this sweep. Responds professionally to most negative reviews and gives a clear next step.
C3Public complaint resolution evidence 3/5
BBB complaints, review replies, regulator complaint records, platform dispute status
The available review evidence is credible but platform diversity is limited in this sweep. Most recent complaints are answered and either resolved or have reasonable documented business follow-up.
C4Review collection compliance and fairness 4/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
The available review evidence is credible but platform diversity is limited in this sweep. Review request language is neutral, transparent, and does not condition incentives on sentiment.
C5Profile ownership, duplicate control, and identity integrity 4/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
The available review evidence is credible but platform diversity is limited in this sweep. Major duplicate/legacy profiles are resolved, marked closed, or de-emphasized; canonical profile set is clear.
Reputation assurance92%
D1BBB and consumer complaint profile 4/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
Decades of operation and large workforce strongly support continuity. BBB A/A+ with recent response history and no material unresolved recent complaints.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
Decades of operation and large workforce strongly support continuity. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
Decades of operation and large workforce strongly support continuity. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 4/5
Reviews, complaint records, regulator notices, news, social posts, project images
Decades of operation and large workforce strongly support continuity. No recurring safety or quality issue found across reviews, complaints, and public searches.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
Decades of operation and large workforce strongly support continuity. Active 7+ years or strong verifiable continuity through corporate records, archive/history, long-term reviews, and consistent identity.
Service expertise100%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
The broadest enterprise infrastructure and lifecycle service portfolio in the set. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 5/5
Website, directories, portfolio, content, reviews mentioning service type
The broadest enterprise infrastructure and lifecycle service portfolio in the set. Company appears category-leading for the exact local search intent with niche pages, relevant reviews, portfolio proof, and differentiators.
E3Credentials, certifications, and affiliations 5/5
Licensing boards, professional associations, certification issuers, company website, directories
The broadest enterprise infrastructure and lifecycle service portfolio in the set. Required credentials plus specialty/advanced credentials are verifiable on issuing-body sites and clearly tied to named staff or the business.
E4Portfolio, case studies, and project proof 5/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
The broadest enterprise infrastructure and lifecycle service portfolio in the set. Numerous recent local examples include scope, dates, measurable outcomes, before/after proof where relevant, customer context, and third-party validation.
E5Staff/team expertise visibility 5/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
The broadest enterprise infrastructure and lifecycle service portfolio in the set. Named experts have verifiable credentials, strong experience, author profiles or thought leadership, and clear accountability/contact paths.
E6Outcome evidence and results quality 5/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
The broadest enterprise infrastructure and lifecycle service portfolio in the set. Outcomes are independently verified or strongly supported by detailed testimonials, case studies, measurable results, and external validation.
Customer experience77%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
Multiple contact paths and 24/7 managed-service capability; little public price detail. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 4/5
Website, Google profile, reviews, chat/booking tools, social response badges
Multiple contact paths and 24/7 managed-service capability; little public price detail. Multiple recent reviews cite fast response, punctuality, or easy scheduling.
F3Quote, intake, and booking process clarity 4/5
Website forms, booking pages, service process pages, Google booking links, directories
Multiple contact paths and 24/7 managed-service capability; little public price detail. Process explains timeline, required details, site visit/consultation rules, documents, and next steps.
F4Pricing and value information before contact 2/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
Multiple contact paths and 24/7 managed-service capability; little public price detail. Only vague 'contact us for pricing' language exists with no value or pricing factors.
F5Policies, guarantees, warranties, and aftercare 4/5
Website terms, warranty pages, FAQs, review responses, contracts if public
Multiple contact paths and 24/7 managed-service capability; little public price detail. Policy pages explain scope, duration, exclusions, customer responsibilities, and how to request support.
F6Communication and professionalism in reviews 4/5
Review text across major platforms; sample at least 20 reviews or all if fewer
Multiple contact paths and 24/7 managed-service capability; little public price detail. Multiple recent reviews consistently mention clear communication, punctuality, cleanliness, or professionalism.
Website trust95%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
Large, maintained HTTPS site with extensive service and partner content. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
Large, maintained HTTPS site with extensive service and partner content. Active maintenance within 90 days across service information, photos/projects, policies, offers, or educational content.
G3Structured data and search-readiness 4/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
Large, maintained HTTPS site with extensive service and partner content. Valid LocalBusiness plus service, breadcrumb, FAQ, review/testimonial markup where allowed and no obvious spam.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
Large, maintained HTTPS site with extensive service and partner content. Comprehensive privacy, consent, accessibility statement, security/contact process, anti-spam compliance language, and clear data-use disclosures are visible and current.
Authority95%
H1Industry-specific directory and marketplace presence 4/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
Vendor ecosystem, scale and institutional focus generate strong authority. Two or more relevant industry profiles are complete and include reviews, portfolio, credentials, or service details.
H2Awards, rankings, and recognitions 5/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
Vendor ecosystem, scale and institutional focus generate strong authority. Multiple recent independent awards/rankings from credible organizations with transparent criteria and relevance to the exact service/category.
H3Earned media, backlinks, and external references 5/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
Vendor ecosystem, scale and institutional focus generate strong authority. Sustained reputable coverage/references from high-trust local, industry, institutional, or partner sources with no link-spam footprint.
H4Partnerships, memberships, and institutional ties 5/5
Association membership directories, partner pages, vendor/certification directories, community organizations
Vendor ecosystem, scale and institutional focus generate strong authority. Leadership roles, verified partner status, institutional/community ties, or recognized expert participation are visible and current.
Social, Content & Community Proof100%
I1Social profile legitimacy and activity 5/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Large LinkedIn audience and four verified corporate channels. Authentic active social presence with engagement, local proof, service examples, staff/community visibility, and no spam or bought-engagement signs.
I2Educational and helpful content quality 5/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Large LinkedIn audience and four verified corporate channels. Best-in-market educational library with expert authorship/review, dates, local specificity, original examples/data, and clear buyer decision support.
I3Community and local involvement 5/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Large LinkedIn audience and four verified corporate channels. Sustained local leadership or meaningful community investment is supported by third-party evidence, dates, photos, partner pages, or media mentions.
Pricing & Commercial Transparency47%
J1Contract, scope, and terms transparency 2/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
Enterprise fit is clear; commercial terms remain private. Basic terms exist but scope, change orders, cancellations, or dispute handling are unclear.
J2Payment, financing, and deposit transparency 1/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
Enterprise fit is clear; commercial terms remain private. No payment, financing, deposit, or fee information is visible and reviews indicate surprise charges.
J3Commercial fit and value competitiveness 4/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
Enterprise fit is clear; commercial terms remain private. Strong value evidence: differentiation, quality, warranty, results, or transparent pricing supports the price position.
Available commercial information
Enterprise custom pricing
- Managed services, infrastructure, lifecycle, and professional services are quoted to the program scope.
- The model is built for larger environments and formal procurement requirements.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
Best co-managed option
247 Networks
Coquitlam; serves Surrey
247 Networks brings more than 30 years of experience to managed and co-managed IT, cybersecurity, cloud, networking, project work, and AI enablement. The company serves Surrey from Coquitlam and publishes weekday support hours with emergency coverage outside the standard window. Its accessible local profile showed a 5.0 rating from nine reviews, while its BBB profile carried an A+ rating during the research sweep. The strongest fit is an SMB with an internal IT person or small team that needs escalation capacity, coverage, and help modernizing infrastructure. Buyers should use the current Coquitlam contact page when validating location details because some third-party profiles still reflect the company’s former Port Coquitlam address.
Evidence-backed scorecard
How 247 Networks performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence60%
A1Google Business Profile completeness and control 2/5
Google Business Profile, Google Maps, company website
The official Coquitlam address conflicts with an older Port Coquitlam GBP/directory footprint. Listing has correct name, address/service area, and phone, but category, services, photos, or hours are incomplete.
A2NAP consistency across authoritative sources 1/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
The official Coquitlam address conflicts with an older Port Coquitlam GBP/directory footprint. Three or more material conflicts in business name, phone, address, or website URL across prominent sources.
A3Local service area and location clarity 5/5
Website, Google profile, service-area pages, contact page, footer, maps
The official Coquitlam address conflicts with an older Port Coquitlam GBP/directory footprint. Coverage boundaries, exclusions, travel fees/remote service rules, location pages, and map/listing data are precise and consistent across sources.
A4Hours, availability, and emergency-status accuracy 3/5
Google profile, website, social profiles, directories
The official Coquitlam address conflicts with an older Port Coquitlam GBP/directory footprint. Hours match between website and Google profile and are plausible for the service type.
A5Local search discoverability for category and city 4/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
The official Coquitlam address conflicts with an older Port Coquitlam GBP/directory footprint. Business appears in top 10 map/organic results for several core service + city terms.
Review strength67%
B1Google review rating 4/5
Google Business Profile review score and count
Perfect aggregate rating, but only nine reviews and limited platform depth. Average rating 4.30 to 4.69, or 4.70+ with fewer than 10 reviews.
B2Google review volume versus local competitor median 2/5
Google Business Profile and top 10 local competitors for the same service + city query
Perfect aggregate rating, but only nine reviews and limited platform depth. Review count is 25% to 49% of the local competitor median.
B3Review recency and cadence 3/5
Google and other major review platforms
Perfect aggregate rating, but only nine reviews and limited platform depth. Most recent review is 3 to 6 months old, or reviews appear at least quarterly.
B4Review platform diversity 3/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
Perfect aggregate rating, but only nine reviews and limited platform depth. Reviews appear on at least three relevant platforms including Google and one category-relevant platform.
B5Review sentiment depth and specificity 3/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
Perfect aggregate rating, but only nine reviews and limited platform depth. Clear positive themes appear in multiple reviews, such as quality, friendliness, communication, or reliability.
B6Negative review rate and severity 5/5
Google and other review platforms; use last 24 months where feasible
Perfect aggregate rating, but only nine reviews and limited platform depth. Below 3% of visible reviews are 1-2 stars, no severe unresolved issues are found, and negatives are rare, specific, and addressed.
Review trust64%
C1Review authenticity risk 4/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Small sample and identity conflict reduce confidence despite positive sentiment. Mostly authentic-looking profile with varied reviewer histories, dates, wording, and platforms.
C2Owner response quality and timeliness 3/5
Google, Yelp, BBB, Trustpilot, industry platforms
Small sample and identity conflict reduce confidence despite positive sentiment. Responds professionally to most negative reviews and gives a clear next step.
C3Public complaint resolution evidence 3/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Small sample and identity conflict reduce confidence despite positive sentiment. Most recent complaints are answered and either resolved or have reasonable documented business follow-up.
C4Review collection compliance and fairness 4/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Small sample and identity conflict reduce confidence despite positive sentiment. Review request language is neutral, transparent, and does not condition incentives on sentiment.
C5Profile ownership, duplicate control, and identity integrity 2/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Small sample and identity conflict reduce confidence despite positive sentiment. Some duplicates or legacy profiles remain and may split reviews or show wrong info.
Reputation assurance92%
D1BBB and consumer complaint profile 4/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
BBB A+ and long tenure support legitimacy. BBB A/A+ with recent response history and no material unresolved recent complaints.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
BBB A+ and long tenure support legitimacy. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
BBB A+ and long tenure support legitimacy. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 4/5
Reviews, complaint records, regulator notices, news, social posts, project images
BBB A+ and long tenure support legitimacy. No recurring safety or quality issue found across reviews, complaints, and public searches.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
BBB A+ and long tenure support legitimacy. Active 7+ years or strong verifiable continuity through corporate records, archive/history, long-term reviews, and consistent identity.
Service expertise77%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
Managed and co-managed options are clear, with current AI enablement content. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 4/5
Website, directories, portfolio, content, reviews mentioning service type
Managed and co-managed options are clear, with current AI enablement content. Company shows strong specialization in the exact niche or customer type being evaluated.
E3Credentials, certifications, and affiliations 4/5
Licensing boards, professional associations, certification issuers, company website, directories
Managed and co-managed options are clear, with current AI enablement content. Multiple relevant current credentials are verifiable and applicable to the specific service.
E4Portfolio, case studies, and project proof 3/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
Managed and co-managed options are clear, with current AI enablement content. Several relevant project examples or case studies are visible and match the service category.
E5Staff/team expertise visibility 3/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
Managed and co-managed options are clear, with current AI enablement content. Team or leadership roles are visible and plausibly connected to the service.
E6Outcome evidence and results quality 4/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
Managed and co-managed options are clear, with current AI enablement content. Outcomes are measurable or well documented and tied to repeatable process/results.
Customer experience80%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
Published support hours and emergency coverage; limited price/policy detail. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 4/5
Website, Google profile, reviews, chat/booking tools, social response badges
Published support hours and emergency coverage; limited price/policy detail. Multiple recent reviews cite fast response, punctuality, or easy scheduling.
F3Quote, intake, and booking process clarity 5/5
Website forms, booking pages, service process pages, Google booking links, directories
Published support hours and emergency coverage; limited price/policy detail. Self-service booking or structured estimate intake is available with confirmation, timeline, cancellation/rescheduling expectations, and post-request workflow.
F4Pricing and value information before contact 2/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
Published support hours and emergency coverage; limited price/policy detail. Only vague 'contact us for pricing' language exists with no value or pricing factors.
F5Policies, guarantees, warranties, and aftercare 4/5
Website terms, warranty pages, FAQs, review responses, contracts if public
Published support hours and emergency coverage; limited price/policy detail. Policy pages explain scope, duration, exclusions, customer responsibilities, and how to request support.
F6Communication and professionalism in reviews 4/5
Review text across major platforms; sample at least 20 reviews or all if fewer
Published support hours and emergency coverage; limited price/policy detail. Multiple recent reviews consistently mention clear communication, punctuality, cleanliness, or professionalism.
Website trust95%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
Current HTTPS site with maintained service content. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
Current HTTPS site with maintained service content. Active maintenance within 90 days across service information, photos/projects, policies, offers, or educational content.
G3Structured data and search-readiness 4/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
Current HTTPS site with maintained service content. Valid LocalBusiness plus service, breadcrumb, FAQ, review/testimonial markup where allowed and no obvious spam.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
Current HTTPS site with maintained service content. Comprehensive privacy, consent, accessibility statement, security/contact process, anti-spam compliance language, and clear data-use disclosures are visible and current.
Authority70%
H1Industry-specific directory and marketplace presence 4/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
BBB and directory entries provide baseline authority. Two or more relevant industry profiles are complete and include reviews, portfolio, credentials, or service details.
H2Awards, rankings, and recognitions 3/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
BBB and directory entries provide baseline authority. Credible local or industry recognition is visible and verifiable.
H3Earned media, backlinks, and external references 3/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
BBB and directory entries provide baseline authority. Some legitimate local, partner, association, or industry mentions exist.
H4Partnerships, memberships, and institutional ties 4/5
Association membership directories, partner pages, vendor/certification directories, community organizations
BBB and directory entries provide baseline authority. Active partnerships, association participation, or vendor-recognized status is visible.
Social, Content & Community Proof60%
I1Social profile legitimacy and activity 2/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
YouTube and X were verified; a third company-wide social account was not located. Profiles are active but mostly generic promotions with little local/service relevance.
I2Educational and helpful content quality 4/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
YouTube and X were verified; a third company-wide social account was not located. Deep helpful content explains process, pricing factors, risks, comparisons, preparation, and local considerations.
I3Community and local involvement 3/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
YouTube and X were verified; a third company-wide social account was not located. Some recent local sponsorship, event, charity, school/team, or community participation is visible.
Pricing & Commercial Transparency53%
J1Contract, scope, and terms transparency 3/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
An external rate estimate exists; contracts and payment terms are private. Contract/terms or service agreement expectations are explained at a general level.
J2Payment, financing, and deposit transparency 1/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
An external rate estimate exists; contracts and payment terms are private. No payment, financing, deposit, or fee information is visible and reviews indicate surprise charges.
J3Commercial fit and value competitiveness 4/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
An external rate estimate exists; contracts and payment terms are private. Strong value evidence: differentiation, quality, warranty, results, or transparent pricing supports the price position.
Available commercial information
Custom managed or co-managed plan
- DesignRush lists an indicative agency rate of about $199 per hour.
- Recurring service pricing depends on coverage, users, infrastructure, security, and the division of responsibility with internal IT.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
Best IT + print bundle
Com Pro
Surrey head office; managed IT division in Burnaby
Com Pro Managed Business Solutions combines managed IT with print, copier, document, and workflow services. The Surrey head office gives it a local corporate presence, while the managed IT division operates from Burnaby. That structure can suit an SMB that wants to consolidate office technology under one supplier rather than manage separate IT and print vendors. Com Pro also publishes operational averages that few competitors disclose, including a 43.58-minute response time, one-hour planning time, and 1.62-hour resolution time. Its independent review footprint is thinner than the leading MSPs, but its integrated service model, local roots, and public support metrics make it a distinctive option for office-based organizations.
Evidence-backed scorecard
How Com Pro performs across the ranking model
Open a category, then select any factor to see what was checked, why the score was assigned, the scoring milestone, and the exact supporting page.
Local presence72%
A1Google Business Profile completeness and control 3/5
Google Business Profile, Google Maps, company website
Surrey headquarters is clear, while the managed IT division is listed in Burnaby. Claimed or clearly managed profile with correct NAP, primary category, hours, website, and service area/location.
A2NAP consistency across authoritative sources 3/5
Website, Google, BBB, Apple/Bing, YellowPages.ca, industry directories, regulator/licence databases
Surrey headquarters is clear, while the managed IT division is listed in Burnaby. Website, Google profile, and at least two major directories/regulators match with no more than one minor formatting discrepancy.
A3Local service area and location clarity 4/5
Website, Google profile, service-area pages, contact page, footer, maps
Surrey headquarters is clear, while the managed IT division is listed in Burnaby. Service areas, neighborhoods, map, location page, or multi-location structure are clearly listed and consistent.
A4Hours, availability, and emergency-status accuracy 4/5
Google profile, website, social profiles, directories
Surrey headquarters is clear, while the managed IT division is listed in Burnaby. Hours include after-hours, emergency, seasonal, or holiday guidance where relevant; no current conflicts found.
A5Local search discoverability for category and city 4/5
Google Search, Google Maps, Bing, Apple Maps, local pack/manual SERP checks
Surrey headquarters is clear, while the managed IT division is listed in Burnaby. Business appears in top 10 map/organic results for several core service + city terms.
Review strength47%
B1Google review rating 3/5
Google Business Profile review score and count
A positive Cybo score is visible, but independent review volume is not exposed. Average rating 4.00 to 4.29.
B2Google review volume versus local competitor median 1/5
Google Business Profile and top 10 local competitors for the same service + city query
A positive Cybo score is visible, but independent review volume is not exposed. Review count is greater than 0 but below 25% of the top-10 local competitor median.
B3Review recency and cadence 2/5
Google and other major review platforms
A positive Cybo score is visible, but independent review volume is not exposed. Most recent review is 6 to 12 months old, or only one review in the last 12 months.
B4Review platform diversity 2/5
Google, Yelp, BBB, Facebook, Trustpilot, HomeStars, Clutch, G2, Capterra, Tripadvisor, industry-specific platforms
A positive Cybo score is visible, but independent review volume is not exposed. Reviews appear on two platforms, but one platform has fewer than five reviews or ratings are materially inconsistent.
B5Review sentiment depth and specificity 2/5
Review text across major platforms; sample at least 20 reviews or all available reviews if fewer than 20
A positive Cybo score is visible, but independent review volume is not exposed. Some positive specifics, but themes are thin or limited to one platform.
B6Negative review rate and severity 4/5
Google and other review platforms; use last 24 months where feasible
A positive Cybo score is visible, but independent review volume is not exposed. 3% to 7.9% of visible reviews are 1-2 stars with no severe unresolved recent issues.
Review trust60%
C1Review authenticity risk 3/5
Review text, reviewer profiles, timing patterns, platform labels, FTC/Competition Bureau signals
Limited platform depth lowers confidence in review integrity analysis. Limited suspicion; review timing, wording, and reviewer profiles are mostly natural.
C2Owner response quality and timeliness 2/5
Google, Yelp, BBB, Trustpilot, industry platforms
Limited platform depth lowers confidence in review integrity analysis. Responds to some negative reviews but tone is defensive, generic, or lacks resolution path.
C3Public complaint resolution evidence 3/5
BBB complaints, review replies, regulator complaint records, platform dispute status
Limited platform depth lowers confidence in review integrity analysis. Most recent complaints are answered and either resolved or have reasonable documented business follow-up.
C4Review collection compliance and fairness 4/5
Company review request language, platform alerts, FTC/Competition Bureau guidance, website testimonials
Limited platform depth lowers confidence in review integrity analysis. Review request language is neutral, transparent, and does not condition incentives on sentiment.
C5Profile ownership, duplicate control, and identity integrity 3/5
Google, Apple, Bing, Yelp, BBB, social profiles, official website links
Limited platform depth lowers confidence in review integrity analysis. Primary profiles are claimed/managed and link to the official site; duplicates are limited.
Reputation assurance92%
D1BBB and consumer complaint profile 4/5
BBB rating/profile, BBB complaints, complaint boards, consumer protection agency records
Directory records corroborate the company and local presence. BBB A/A+ with recent response history and no material unresolved recent complaints.
D2Regulatory, licensing, or legal disciplinary actions 5/5
Federal/provincial/state/municipal regulators, court records, licensing boards, professional associations
Directory records corroborate the company and local presence. Clean record plus transparent current licence/registration numbers, compliance credentials, and links to issuing bodies.
D3Scam, fraud, or adverse media signals 5/5
News search, regulator warnings, police/consumer warnings, forums, Reddit, social media, scam databases
Directory records corroborate the company and local presence. No adverse signals and positive reputable media or local coverage supports legitimacy.
D4Safety, workmanship, or service-quality incident signals 4/5
Reviews, complaint records, regulator notices, news, social posts, project images
Directory records corroborate the company and local presence. No recurring safety or quality issue found across reviews, complaints, and public searches.
D5Business continuity and stability 5/5
Website age clues, corporate registry, Google profile history, reviews over time, social history, news, archive search
Directory records corroborate the company and local presence. Active 7+ years or strong verifiable continuity through corporate records, archive/history, long-term reviews, and consistent identity.
Service expertise77%
E1Service offering clarity 5/5
Website service pages, Google services, directories, proposals if publicly available
Managed IT, cyber and office-technology scope is clear. Comprehensive service pages define inclusions, exclusions, process, timelines, service area, deliverables, and fit/non-fit cases.
E2Specialization and category fit 4/5
Website, directories, portfolio, content, reviews mentioning service type
Managed IT, cyber and office-technology scope is clear. Company shows strong specialization in the exact niche or customer type being evaluated.
E3Credentials, certifications, and affiliations 4/5
Licensing boards, professional associations, certification issuers, company website, directories
Managed IT, cyber and office-technology scope is clear. Multiple relevant current credentials are verifiable and applicable to the specific service.
E4Portfolio, case studies, and project proof 3/5
Website portfolio, project pages, case studies, social posts, before/after photos, third-party profiles
Managed IT, cyber and office-technology scope is clear. Several relevant project examples or case studies are visible and match the service category.
E5Staff/team expertise visibility 3/5
About page, LinkedIn, professional registries, team pages, author bios, Google profile, directories
Managed IT, cyber and office-technology scope is clear. Team or leadership roles are visible and plausibly connected to the service.
E6Outcome evidence and results quality 4/5
Case studies, reviews, testimonials, photos, third-party results, dashboards where publicly available
Managed IT, cyber and office-technology scope is clear. Outcomes are measurable or well documented and tied to repeatable process/results.
Customer experience80%
F1Contact options and customer accessibility 5/5
Website header/footer/contact page, Google profile, social profiles, accessibility info
Published service metrics strengthen responsiveness proof. Prominent multi-channel contact with accessibility accommodations, market-relevant language support, response expectations, and low-friction mobile experience.
F2Response speed indicators 5/5
Website, Google profile, reviews, chat/booking tools, social response badges
Published service metrics strengthen responsiveness proof. Online booking/automated confirmation/SLA is visible and recent reviews across platforms consistently confirm fast response.
F3Quote, intake, and booking process clarity 4/5
Website forms, booking pages, service process pages, Google booking links, directories
Published service metrics strengthen responsiveness proof. Process explains timeline, required details, site visit/consultation rules, documents, and next steps.
F4Pricing and value information before contact 2/5
Website pricing pages, FAQ, service pages, directories, reviews mentioning value
Published service metrics strengthen responsiveness proof. Only vague 'contact us for pricing' language exists with no value or pricing factors.
F5Policies, guarantees, warranties, and aftercare 4/5
Website terms, warranty pages, FAQs, review responses, contracts if public
Published service metrics strengthen responsiveness proof. Policy pages explain scope, duration, exclusions, customer responsibilities, and how to request support.
F6Communication and professionalism in reviews 4/5
Review text across major platforms; sample at least 20 reviews or all if fewer
Published service metrics strengthen responsiveness proof. Multiple recent reviews consistently mention clear communication, punctuality, cleanliness, or professionalism.
Website trust95%
G1Website availability, HTTPS, mobile usability, and technical safety 5/5
Official website, browser security, PageSpeed/Core Web Vitals where available, mobile check
Current HTTPS site with usable service and contact content. Secure, fast, accessible, privacy-conscious site with strong mobile UX, working forms, no browser/security warnings, and good Core Web Vitals evidence where available.
G2Website content freshness and maintenance 5/5
Website pages, blog/news, project pages, footer year, promos, archives
Current HTTPS site with usable service and contact content. Active maintenance within 90 days across service information, photos/projects, policies, offers, or educational content.
G3Structured data and search-readiness 4/5
Google Rich Results Test/Schema validator if used, page source, search snippets, indexed pages
Current HTTPS site with usable service and contact content. Valid LocalBusiness plus service, breadcrumb, FAQ, review/testimonial markup where allowed and no obvious spam.
G4Privacy, legal, consent, and accessibility basics 5/5
Website privacy policy, terms, cookie/consent notices, accessibility statement, form disclosures
Current HTTPS site with usable service and contact content. Comprehensive privacy, consent, accessibility statement, security/contact process, anti-spam compliance language, and clear data-use disclosures are visible and current.
Authority65%
H1Industry-specific directory and marketplace presence 3/5
HomeStars, Clutch, G2, Capterra, Avvo, RateMDs, Houzz, Tripadvisor, Angi, Thumbtack, vertical-specific directories
ManagedServices.ca and ProfileCanada provide external validation. At least one strong relevant industry profile is complete and matches the business identity.
H2Awards, rankings, and recognitions 3/5
Award pages, ranking pages, local newspapers, industry bodies, directories, company site cross-check
ManagedServices.ca and ProfileCanada provide external validation. Credible local or industry recognition is visible and verifiable.
H3Earned media, backlinks, and external references 3/5
News, chambers, associations, partner pages, universities, government/vendor pages, backlink tools if available
ManagedServices.ca and ProfileCanada provide external validation. Some legitimate local, partner, association, or industry mentions exist.
H4Partnerships, memberships, and institutional ties 4/5
Association membership directories, partner pages, vendor/certification directories, community organizations
ManagedServices.ca and ProfileCanada provide external validation. Active partnerships, association participation, or vendor-recognized status is visible.
Social, Content & Community Proof87%
I1Social profile legitimacy and activity 4/5
Facebook, Instagram, LinkedIn, YouTube, TikTok, X, industry social/community profiles
Four verified social profiles and community-oriented content. Profiles show recent local work, team, customer education, reviews, projects, or community content.
I2Educational and helpful content quality 4/5
Website blog, guides, FAQs, videos, social education posts, downloadable resources
Four verified social profiles and community-oriented content. Deep helpful content explains process, pricing factors, risks, comparisons, preparation, and local considerations.
I3Community and local involvement 5/5
Company site, social profiles, local news, sponsorship pages, charity/event pages, chamber/business groups
Four verified social profiles and community-oriented content. Sustained local leadership or meaningful community investment is supported by third-party evidence, dates, photos, partner pages, or media mentions.
Pricing & Commercial Transparency47%
J1Contract, scope, and terms transparency 2/5
Website terms, FAQs, sample contracts, consumer-protection disclosures, reviews mentioning contracts
Fit is clear, but pricing and legal/commercial terms are private. Basic terms exist but scope, change orders, cancellations, or dispute handling are unclear.
J2Payment, financing, and deposit transparency 1/5
Website, FAQs, finance pages, reviews, public contracts, payment processors
Fit is clear, but pricing and legal/commercial terms are private. No payment, financing, deposit, or fee information is visible and reviews indicate surprise charges.
J3Commercial fit and value competitiveness 4/5
Reviews, pricing pages, packages, competitor comparison, warranty/value statements, case outcomes
Fit is clear, but pricing and legal/commercial terms are private. Strong value evidence: differentiation, quality, warranty, results, or transparent pricing supports the price position.
Available commercial information
Custom quote
- Managed IT and office-technology pricing is provided after requirements are reviewed.
- The combined offering can cover IT, cybersecurity, print, copiers, and workflow services.
Verified digital footprint
Official pages, profiles and social channels
Profiles and reviews
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