Transforming the city’s IT landscape with a Managed Transformation
About the Client
The City of Lethbridge, Alberta, transformed their IT landscape by establishing a digital workplace strategy.
The city was looking to:
- Simplify and consolidate their current application catalogue
- Retire their outdated processes
- Identify areas of opportunity for an enhanced digital workplace within the organization
- Gain an understanding of what tools and technologies can be used to establish a digital workplace at the city
Project Managed by:
- MSP Corp West
- Lethbridge, Alberta
The Challenge
The City of Lethbridge needed a trusted partner to help them solve their business roadblocks and understand what was fully possible with their current Microsoft 365 investment.
MSP Corp West recommended a Managed Transformation engagement that would be customized to their IT journey. The Managed Transformation engagement would provide the City of Lethbridge with a blueprint for adopting a modern digital workplace by maximizing their investment in Microsoft 365. This would lead to gaining a market advantage and enhanced employee engagement/satisfaction.
The Solution
MSP Corp West worked closely with The City of Lethbridge to provide 1-on-1 discovery sessions with their various departments to best understand the organization’s goals, opportunities, and barriers. Workshops were held to envision how technology can enable the operational improvements for the City and possible solutions were identified.
A roadmap was built that would deliver actionable insights for implementing innovative change. Working with MSP Corp West’s à la carte menu, the City of Lethbridge was able to customize their transformation journey to fit their needs and focus on the processes and technologies that directly addressed their challenges. A comprehensive roadmap was provided which addressed topics such as strategic objectives, short term action items, governance, evolution of roles and business impact.
Benefits
