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Success Stories: Case Studies

Prospera Credit Union

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Prospera Credit Union leverages new technology to provide better service.

About the Client

Prospera is a BC-based successful financial institution that helps over 63,000 members find financial freedom through the delivery of high-touch financial services and products. MSP Corp assisted Prospera in improving the productivity and service of their business with a crucial intranet upgrade.

Project Managed by:

The Challenge

An advocate of productivity enhancement through technology, Prospera was invested in SharePoint 2003, which housed the company’s good prospects intranet, and they relied on SharePoint as a crucial part of day-to-day business.

They needed to improve system performance, access to knowledge and usability with up-to-date technology.

Team working at desktop collaborating on IT services

The Solution

Prospera looked for a qualified partner specialized in SharePoint and a certified team with proven experience on projects of the same scope and size and found MSP Corp’s breadth of experience to be impressive.

MSP Corp’s phased approach to the project made it easier to narrow things down and gave Prospera the ability to easily communicate or collaborate with both teams.

MSP Corp Man sitting with Laptop and talking on phone

Benefits

  • Infrastructure Improvements

    Prospera noticed numerous benefits as a result of the upgrade including improvements in infrastructure resilience, availability, and performance.

  • Simpler and Easier to Use Intranet

    Prospera now has a much better and simpler information architecture, refreshed visual design, as well as a much-improved Search feature. Information is easier for staff to find and is current and relevant to fit their needs.

  • Re-engaged & motivated employees

    These improvements contributed to Prospera’s ability to serve members, and it also enhanced the staff experience by getting them re-engaged and onboard from the ground up.

"MSP Corp was a great company to work with. They have committed and experienced employees and solid project management. They took accountability for ensuring a successful project from start to finish and at times went above and beyond to ensure that we were satisfied."
Greg Dyck, Chief Digital & Information Officer, Prospera Credit Union