Addressing BC’s Privacy Act to enhance ‘offsite’ workers’ productivity & flexibility with a cloud-based solution.
About the Client
The city of Surrey is one of the fastest-growing cities in Canada with 500,000 residents. With over 4,000 employees, the City of Surrey doubles-down on cloud technology to enable their auxiliary workers to access the city’s IT services from their personal devices and fully comply with BC’s FIPPA regulations.
Project Managed by:
- MSP Corp West
- Surrey, BC
The Challenge
The City of Surrey has a large number of auxiliary workers such as library staff and lifeguards who did not have access to the City’s IT services including the intranet, CityNet.
Providing ‘offsite’ workers with company-issued devices would enhance access and engagement but the cost of such a program would not be practical.
Thus, the City of Surrey needed a way to provide all employees secure and easy access to the information they needed, regardless of their physical location. They also had to take into account B.C.’s Freedom of Information and Protection of Privacy Act (BC FIPPA) that specifies that no public sector body can send personally-identifiable data outside the country without the consent of that individual.
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The Solution
The City selected Microsoft’s Enterprise Mobility + Security (EMS) as the base platform for the employee portal because it provides features such as multi-factor authentication and the ability to publish internal applications securely.
The City selected MSP Corp to help move the EMS services to Microsoft’s Canadian datacenters. Together, the City of Surrey’s IT team and MSP Corp determined that using on-premise Active Directory Federation Services (ADFS) would allow for customization options that a cloud password sync would not.
To use the employee portal, staff would need to download Microsoft’s Authenticator app to their smartphones.
Benefits
