When you’re looking to offer data protection, there are a several standards that the MSP industry practice. Some of them are outlined in our guide on backup management for MSPs Guide to Backup Management for MSPs. But another standard is image-based backups. Having this standard means you’re serious about recoverability and is a stark comparison … Read more
With the several cyberattacks that companies could be going through on a regular basis, data loss – regardless of your industry – is a big problem for MSPs and customers. The solution though is simple: have a backup and disaster recovery solution in place. Through that plan, MSPs are able to guard against data loss … Read more
When starting up an MSP there are several initial services that you can pick from to offer to clients. When looking over them all though, the easiest one looks to be managed backup services. After all, all you need to do is copy the data to a backup location and whenever disaster strikes you recover … Read more
A common complaint amongst MSPs is the struggle to recruit staff. It makes sense as depending on the MSP model you have, you may require more technical and specialized people to fill roles. Maybe you’re not sure when you should be looking to expand your team or have understanding of why it’s so hard to … Read more
Due to the everchanging IT landscape, the risks of liability are changing to be complicated and problematic for MSPs to manage. As a result of this change – and data becoming more pervasive – MSPs are looking for liability insurance policies in order to protect their businesses should anything go wrong. However the world of … Read more
When starting an MSP from the ground floor, the first service that they might offer is a help desk. There are perks to helping a customer through various processes or offering useful information to improve their situation. However as simple as it sounds, even veteran MSPs can run into some issues in building and managing … Read more
Even with all the new social and digital channels available for marketing these days, word of mouth and referrals remain one of the most impactful ways a business can gain the attention of potential new customers and gain their trust. This is especially true for Managed Service Providers (MSPs) whose business relies on customer trust. … Read more
When starting up an MSP, a good phrase to remember for certain aspects of these models is the saying “you can run, but you can’t hide.” This particular phrase is apt in situations like ticket management and time. In the industry, ticket time is like an invisible force. As MSP owners, we don’t know how … Read more
While growing your MSP requires a lot of work, the biggest challenges MSPs will run into aren’t so much using growth tactics but rather certain growth factors that aren’t being accounted for. Failure to prepare for these issues before they happen plays a big role in the fate of a growing MSP. It can very … Read more
What’s Involved in Selling Your MSP? Here’s What You Should Know Even though you may be too busy servicing clients to think about an exit strategy, you should schedule some time out of your day to determine what you want for yourself and your business. If you don’t and eventually decide to sell your MSP, … Read more